Yumi Hwang
Customer Service
Rowlett,TX
Summary
Customer Service of 8 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
18
18
years of professional experience
Work History
Server/Shift Supervisor
Benihana Restaurant
Dallas, TX
03.2016 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
Server/ Assistant Manager
Thai Thumbz
Richardson , TX
01.2012 - 03.2017
- Maintaing the inventory, cash registration and cash flow of the restaurant
- Reserving and planning special events for reservations and special events request upon patrons
- Prepares room for dining by setting decorations, condiments, napkins, service plates, and utensils
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Helps patrons select food and beverages by presenting menu; suggesting courses; explaining the chef's specialties; answering food preparation questions
- Transmits orders using POS system and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Keeps kitchen staff informed by noting timing of meal progression.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
SalesAssociate/ General Manager
Metro PCS
Dallas , TX
09.2012 - 12.2014
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensures availability of merchandise and services by approving contracts; maintaining inventories
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trend
- Opening up second locations of store.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Account Payable
American IlsinTech Inc
Dallas, TX
04.2013 - 11.2013
- Reconciles processed work by verifying entries and comparing system reports to balances
- Charges expenses to accounts by analyzing invoice/expense reports; recording entries
- Pays vendors by monitoring discount opportunities; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation
- Insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments
- Pays employees by receiving and verifying expense reports and requests for advances; preparing checks
- Maintains accounting ledgers by verifying and posting account transactions
- Verifies vendor accounts by reconciling monthly statements and related transactions
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Account Payable/ Secretary
Tom Total Construction Inc
Plano , TX
01.2009 - 03.2013
- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
- Organizes work by reading and routing correspondence; collecting information; initiating telecommunications
- Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel
- Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries
- Maintains customer confidence and protects operations by keeping information confidential
- Charges expenses to accounts by analyzing invoice/expense reports; recording entries
- Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Pays vendors by monitoring discount opportunities; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation
- Pays employees by receiving and verifying expense reports and requests for advances; preparing checks.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
Server/ General Manager
Tokyo One
09.2008 - 09.2010
- Maintaing the inventory, cash registration and cash flow of the restaurant
- Reserving and planning special events for reservations and special events request upon patrons
- Prepares room for dining by setting decorations, condiments, napkins, service plates, and utensils
- Helps patrons select food and beverages by presenting menu; suggesting courses; explaining the chef's specialties; answering food preparation questions
- Transmits orders using POS system and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Keeps kitchen staff informed by noting timing of meal progression
- Meets restaurant financial objectives by developing financing; establishing banking relationships; and annual forecasts and budgets; analyzing variances; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks
- Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
Education
Bachelors of Science - Business
The University of Texas At Dallas
Richardson, TXAssociate - Science
Eastfield Community College
2014
Skills
- Software applications: MS Word, PowerPoint, Excel, Access (2003, 2007, 2010)
- Transactions and Cash Handling
- Bilingual( English/Korean)
- Efficient and Detail-Oriented
Languages
Korean
Native or Bilingual
Timeline
Server/Shift Supervisor
Benihana Restaurant
03.2016 - 03.2020
Account Payable
American IlsinTech Inc
04.2013 - 11.2013
SalesAssociate/ General Manager
Metro PCS
09.2012 - 12.2014
Server/ Assistant Manager
Thai Thumbz
01.2012 - 03.2017
Account Payable/ Secretary
Tom Total Construction Inc
01.2009 - 03.2013
Server/ General Manager
Tokyo One
09.2008 - 09.2010
Bachelors of Science - Business
The University of Texas At Dallas
Associate - Science
Eastfield Community College
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