Yumna Edeeb
Coral Gables
Summary
Enthusiastic and motivated individual with strong communication and teamwork skills, seeking opportunities to leverage experience in customer service and leadership.
Experienced in customer service within the airline industry, facilitating check-ins for international flights and managing ticketing systems across multiple airlines. Demonstrated ability to work collaboratively in fast-paced environments, ensuring timely and efficient service delivery. Previous role as a runner at a café involved effective order processing and communication with customers, enhancing overall customer satisfaction. Proven skills in time management and organization contribute to maintaining high standards of service in diverse settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ticketing agent
Swissport USA
coral gables
2025.11 - Current
- Checking in passenger to international flights working with multiple airlines and providing customer service
Runner
Books & Books Cafe
2024.12 - 2025.02
- Worked as a runner at Books & Books Cafe, delivering food and drinks to customers efficiently.
Wrestling Manager
Coral Gables Senior High
Coral Gables
2021.01 - 2025.01
- Assisted coaching staff and athletes in preparation for practices and matches.
- Coordinated team logistics, including equipment management and scheduling.
- Fostered team spirit and unity through supportive communication and organization.
- Monitored and recorded scores during matches, including wrestlers' weights and historical performance data.
Barista/Cashier
Panera Bread
coral gables
2024.03 - 2024.11
- Provided excellent customer service, taking orders and processing transactions efficiently.
- Maintained a clean and organized workspace, ensuring a pleasant dining experience for customers.
- Collaborated with team members to achieve daily sales goals.
Sunday School Assistant
2021.01 - 2023.01
- Assisted teachers in providing engaging lessons and activities for students.
- Supported classroom management and ensured a positive learning environment.
Fundraising Coordinator
Interact Club
- Organized and executed bake sales to raise funds for club initiatives.
- Developed marketing strategies to promote events and engage the school community.
Fundraising Coordinator
- Led fundraising efforts, including events and initiatives to support the wrestling program.
- Collaborated with team members to plan successfully executed fundraising strategies.
Education
Certificate - Serve safe certificate
Coral gables senior high
Coral GablesSkills
- Excellent Communication Skills
- Teamwork & Collaboration
- Time Management
- Customer Service
- Leadership & Organization
- Customer service
- Ticketing systems
- Flight check-in
- Order processing
Certification
- Serve Safe Certificate
- Participant, Stock Market Junior Achievement Challenge
Timeline
Ticketing agent
Swissport USA
2025.11 - Current
Runner
Books & Books Cafe
2024.12 - 2025.02
Barista/Cashier
Panera Bread
2024.03 - 2024.11
Wrestling Manager
Coral Gables Senior High
2021.01 - 2025.01
Sunday School Assistant
2021.01 - 2023.01
Fundraising Coordinator
Interact Club
Fundraising Coordinator
Certificate - Serve safe certificate
Coral gables senior high