Yumna Jamal
Palatine,IL
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Psychiatric Scribe
Heartland Physicians Associates
04.2024 - 06.2024
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
- Stayed organized and kept detailed records to accurately track progress and client information.
Medical Office Manager
Heartland Physicians Associates
02.2024 - 06.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
Inbound Customer Service Representative
Arise
01.2020 - 03.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
Behavior Health Technician
Elevate Healthcare
05.2019 - 10.2019
- Ensuring patient's individual needs are met by monitoring progress and providing appropriate support as needed
- Recording and documenting patient activities every fifteen minutes as directed by facility policies and procedures
- Making notes and reporting changes in client's physical or mental state to therapists and medical staff
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
Semiconductor Processor
Qorvo
05.2016 - 01.2017
- Maintain processing, production, and inspection of information
- Clean semiconductor wafers using cleaning equipment, such as chemical baths, automatic wafer cleaners and wands
- Inspect equipment for leaks, diagnose malfunctions, and request repairs
- Hand and operate different machinery to process wafers
Teacher Assistant
Children's Lighthouse
10.2011 - 05.2013
- Provide extra assistance to students with special needs, such as those with physical and mental disabilities
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts
- Present subject materials to students under the direction and guidance of teachers, using lectures and discussions
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Sales Associate
JC Penney
06.2011 - 09.2011
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Education
Bachelor of Science - Psychology
Abilene Christian University
Abilene, TX08.2025
Associate of Applied Science - Respiratory Therapy
Concorde Career College
03.2017
High School Diploma -
Wylie High School
06.2010
Skills
- Microsoft Office
- Excel
- PowerPoint
- Word
- Clinical Support
- Documentation skills
- Patient history understanding
- Medical Terminology
Personal Information
Title: Behavior Health Technician - Elevate Healthcare
Certification
- Certified Respiratory Therapist, NBRC - 2022-2027
Timeline
Psychiatric Scribe
Heartland Physicians Associates
04.2024 - 06.2024
Medical Office Manager
Heartland Physicians Associates
02.2024 - 06.2024
Inbound Customer Service Representative
Arise
01.2020 - 03.2023
Behavior Health Technician
Elevate Healthcare
05.2019 - 10.2019
Semiconductor Processor
Qorvo
05.2016 - 01.2017
Teacher Assistant
Children's Lighthouse
10.2011 - 05.2013
Sales Associate
JC Penney
06.2011 - 09.2011
Bachelor of Science - Psychology
Abilene Christian University
Associate of Applied Science - Respiratory Therapy
Concorde Career College
High School Diploma -
Wylie High School
- Certified Respiratory Therapist, NBRC - 2022-2027
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