Yun Sugimoto
Saint Cloud,MN
Summary
Dynamic and bilingual professional with a proven track record in customer service and communication, honed at prestigious companies like Krispy Kreme Doughnuts Inc. Excels in critical thinking and maintaining high satisfaction levels. Adept at leveraging excellent physical ability and judgment to enhance team efficiency and customer experience.
Overview
5
5
years of professional experience
Work History
Doughnut Specialist
Krispy Kreme Doughnuts Inc
03.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Yanonezushi
05.2024 - 07.2024
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Preschool Teaching Assistant
Hanamaru Intellectual Lifestyle Creator
08.2021 - 07.2022
- Prepared for lessons by gathering educational materials and setting up equipment.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Cashier
Buger King
04.2019 - 03.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Arts - Tourism
Rikkyo University
Niiza, Saitama, JapanBachelor of Arts - Mass Communications
St. Cloud State University
Saint Cloud, MN05.2026
Skills
- Customer Service and Communication Skills
- Critical Thinking and Judgment
- Bilingual Japanese/English
- Excellent physical ability
Cheerleading
St Cloud State University Cheerleading Team
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Waitress
Yanonezushi
05.2024 - 07.2024
Preschool Teaching Assistant
Hanamaru Intellectual Lifestyle Creator
08.2021 - 07.2022
Doughnut Specialist
Krispy Kreme Doughnuts Inc
03.2020 - Current
Cashier
Buger King
04.2019 - 03.2020
Bachelor of Arts - Tourism
Rikkyo University
Bachelor of Arts - Mass Communications
St. Cloud State University
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