Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yunaisy Delgado

Austin

Summary

Dynamic professional with extensive experience at Amazon, excelling in customer service and complex problem-solving. Proven track record of enhancing customer satisfaction and streamlining processes. Adept at time management and effective communication, consistently achieving productivity targets while fostering a collaborative team environment. Committed to maintaining high standards of quality and safety.

Qualified Process Assistent with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

16
16
years of professional experience

Work History

Associate

Amazon.Inc
09.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently lifted materials weighing as much as 49 pounds.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Worked safely around moving machinery.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Checked and rechecked orders before packaging and shipping items.
  • Prepared packages for shipment using appropriate packing materials to minimize potential damage during transit.
  • Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
  • Maximized space usage within racking systems using strategic organization methods.
  • Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
  • Handled emergency spills and environmental cleanup requests with organized approach.
  • Managed hazardous waste documentation, including manifests, contingency plans, and inspection reports in accordance with applicable laws and regulations.
  • Maintained accurate records for hazardous waste inventory, ensuring compliance with regulatory requirements.
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

Driver

Amazon.Inc
01.2020 - 01.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

Clerical Officer

NV5
10.2016 - 07.2018
  • Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Ensured compliance with company policies and procedures through diligent documentation review and maintenance.
  • Increased productivity within the team by creating easy-to-use templates for frequently used formsdocuments.
  • Contributed to a positive work environment by assisting colleagues with various tasks as needed.
  • Maintained employee files in accordance with company policies and legal requirements.
  • Utilized computer databases to locate library materials.

Crew Member

Vicky Bakery
06.2014 - 09.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Manager

Ruffini
01.2009 - 06.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved marketing to attract new customers and promote business.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.

Education

High School Diploma -

Eugenio Maria De Hostos
Cuba
06-2005

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Cash handling
  • Workplace safety
  • Complex Problem-solving
  • Decision-making
  • Courteous and professional
  • Flexible schedule
  • Oral communication
  • Client engagement
  • Work Planning and Prioritization

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Associate

Amazon.Inc
09.2024 - Current

Driver

Amazon.Inc
01.2020 - 01.2024

Clerical Officer

NV5
10.2016 - 07.2018

Crew Member

Vicky Bakery
06.2014 - 09.2016

Manager

Ruffini
01.2009 - 06.2012

High School Diploma -

Eugenio Maria De Hostos

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Yunaisy Delgado