Yunastachia Pate

Handling tech support and customer service chats for our voice and data products and services. Actively engaging with customers to diagnose and provide long-term solutions. Troubleshooting issues in hardware, software, applications, networks or devices. Helping customers understand how to get the most out of our products and services. Sharing new developments about our offerings that can enhance the customer experience. Working independently to solve problems with little direction. Communicating with multiple customers simultaneously about technical issues in a way that's easy to understand. Discerning a customer's level of technical proficiency and adjusting your approach to ensure they feel comfortable and confident following your recommendations.

Provided exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provided detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Used various administrative department tools and on-line resources for customer resolution. Used trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrated and practiced regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Followed up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. Assisted with Unicell conversion

Assisted Team members with finding out of the box solutions. Assisted with escalated calls Generate retail sales by using your passion for cutting edge technology. Provide product insights and solution recommendations through exceptional customer service to deliver what our customers need. Create personal connections with customers to make tech look simple. Help customers enjoy the best things about their new products so they can begin using and enjoying them immediately.

Generate retail sales by using your passion for cutting edge technology.Provide product insights and solution recommendations through exceptional customer service to deliver what our customers need.Create personal connections with customers to make tech look simple.Help customers enjoy the best things about their new products so they can begin using and enjoying them immediately.