Yunei Gonzalez
Fort Lauderdale,FL
Summary
I thrive in challenging, fast-paced environments and work under pressure with ambition. I constantly strive for excellence to maximize customer satisfaction. I am recognized for my high productivity and ability to complete tasks quickly and accurately. I specialize in providing excellent customer service and space organization, sanitization, waste removal, ensuring clean and welcoming environments. I excel in time management, problem solving, and adaptability, employing these soft skills to consistently meet and exceed workplace standards.
Overview
8
8
years of professional experience
Work History
Cleaner
medflorida medical center
Lauderhill, FL
06.2024 - Current
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to patient arrival.
Manager
ACB2 remodelation
Fort Lauderdale, FL
03.2017 - 06.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Organized special events such as conferences or training sessions for employees.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- organized recreational activities for employees
Education
Bachelor of Science - Contabilidad
Raul Hernandez
Cuba06-2014
Skills
- Call Monitoring
- Talent Development
- Social Media
- Complaint Handling
- Customer Needs Assessment
- Customer Retention
- Public Speaking
- Troubleshooting
- Inventory assistance
- Satisfaction monitoring
- Marketing
Languages
English
Elementary
Timeline
Cleaner
medflorida medical center
06.2024 - Current
Manager
ACB2 remodelation
03.2017 - 06.2024
Bachelor of Science - Contabilidad
Raul Hernandez
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