Yunet Alvarez
Henderson,NV
Summary
Adept at delivering unparalleled customer service, honed through roles at Swissport USA and Trump Hotel Collection, I excel in problem-solving and efficient cash management. My expertise in passenger assistance and a knack for fostering team collaboration have consistently enhanced customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Passenger Service Agent
Swissport USA
07.2011 - 05.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Hospitality Worker
Trump Hotel Collection
10.2009 - 06.2011
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Sales Associate
Guess
04.2006 - 08.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor - Accounting
Rene Reine
Havana Cuba 06.2005
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- VIP support
- Emergency procedures
- Check-in procedures
- Public announcements
- Airline policies
- Travel documentation
- Computer terminal operations
- Cash management
- Ticketing knowledge
- Reservation systems
- Cross-cultural sensitivity
- Boarding gate procedures
- Airport security
- Ground operations
- Performance improvements
- Security screenings
- Sales expertise
- Check-in processes
- Reservation processing
- Fares calculations
- Reservations
- Boarding assistance
- Flight scheduling
- Ticketing
- Baggage checks
- Motivating employees
- Checking in passengers
- Pre-boarding checking
- Passenger check-in
- Departures management
- Issuing tickets
- Passenger ramp assistance
- Documentation verification
- Investigating problems
- Boarding support
- Customer service
- Problem-solving
- Active listening
- Creative thinking
- Critical thinking
- Lost baggage tracing
- Language fluency
- Team collaboration
- Sabre software
- Customer documentation review
- Boarding pass assignment
- Hotel accomodations
- Computer reservation software
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
Swissport USA
07.2011 - 05.2022
Hospitality Worker
Trump Hotel Collection
10.2009 - 06.2011
Sales Associate
Guess
04.2006 - 08.2008
Bachelor - Accounting
Rene Reine
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