YUNET BODES
Cape Coral,FL
Summary
Knowledgeable Network Support Engineer versed in lending detailed researched. Over 5 years' experience tracking technology trends and developments to assist organizational data analytics and information management.
Dedicated and proficient Network Engineer with a proven track record in designing, implementing, and managing complex network infrastructures. Equipped with extensive expertise in L2 and L3 networking, VLAN configuration, routing protocols (OSPF, BGP, EIGRP), DHCP, DNS, VoIP, and IPTV solutions. Proficient in managing network devices such as switches, routers, and various IP phones. Skilled in utilizing monitoring tools like SolarWinds and SNMP for efficient network management. Seeking to leverage technical acumen and problem-solving skills to contribute effectively as a Network Engineer in a dynamic organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Technical Support Engineer
Hotwire Communications
Miami, FL
04.2024 - Current
- Designed, implemented, and maintained L2/L3 network infrastructure, including switches, routers, and firewalls, ensuring high availability and reliability.
- Configured VLANs to optimize network traffic and enhance security measures, effectively segmenting network resources.
- Implemented and managed dynamic routing protocols such as OSPF, BGP, and EIGRP to facilitate efficient data routing and network convergence.
- Administered DHCP and DNS services, ensuring seamless IP address management and domain name resolution.
- Deployed and supported VOIP and IPTV solutions, including Yealink, Grandstream, and Vtech phones, to deliver high-quality voice and video communication services.
- Conducted network troubleshooting and performance monitoring using tools like SolarWinds, SNMP, and packet sniffers, resolving issues promptly to minimize downtime.
- Collaborated with cross-functional teams to assess business requirements and design network solutions aligned with organizational objectives.
- Provided technical support and training to junior engineers and end-users, enhancing overall team capabilities and customer satisfaction.
- Documented network configurations, procedures, and best practices using Jira and Confluence, ensuring knowledge sharing and continuity.
- Performed root cause analysis on incidents to identify underlying problems in order to prevent future occurrences.
- Provide exceptional technical support to customers, addressing their queries and troubleshooting issues promptly and professionally.
- Monitor production network environment using a combination of monitoring tools to ensure availability.
- Coordinate onsite dispatch of Telecommunication technicians to repair services
- Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain the level and criticality of the problem.
- Discover faults and conditions in a proactive manner and diagnose causes where appropriate and resolve expeditiously.
- Perform periodic health checks of systems.
- Work with Engineers to resolve production problems.
Tier 2 Engineer
Hotwire Communications
Fort Lauderdale, FL
11.2020 - 07.2022
- Assisted with monitoring / managing DHCP
- Responsible for detecting IP depletion on subnets, cleared IP pools for allow more IP's to be available
- Configured, managed and troubleshoot VoIP and multi-media distributed systems and platforms
- Performed troubleshooting for Cisco and packet analysis
- Recommended options for disaster recovery, remote access
- Provided network support services for devices such as switches, routers and other hardware
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
IT Support
The English Center
Miami, FL
09.2018 - 10.2020
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- ● Imaged OS and Software deployments through system and addressed any implementation concerns. ● Configured all devices and software settings to optimize network performance Resolved issues with TCPIP and DNS troubleshooting.
- ● Created new accounts, reset and configured access to servers and file management software for users.
Fision Enterprise Engineer / NOC Support
Hotwire Communications
Fort Lauderdale, FL
07.2022
- Monitor the entire network environment
- Configure and maintain monitoring tools
- Work with Engineers to resolve production problems
- Troubleshoot all level incidents and escalate to higher levels as needed
- Monitor production network environment using a combination of monitoring tools to ensure availability
- Respond to automated alerts from monitoring tools according to procedure
- Use diagnostic tools to ascertain level and critically of problem
- Discover faults and conditions in proactive manner, and diagnose cause where appropriate and resolve expeditiously.
Education
Bachelor's Degree - Computer Science
Hermanos Gomez
Computer Networking -
The English Center - Miami-Dade County Public Schools
Skills
- Proficient in L2/L3 networking, VLAN configuration, DHCP, DNS, and dynamic routing protocols (OSPF, BGP, EIGRP)
- Extensive experience with network devices, including switches, routers, firewalls, and VOIP/IPTV equipment
- Strong troubleshooting skills with the ability to diagnose and resolve complex network issues efficiently
- Familiarity with network management tools such as SolarWinds, SNMP, and packet analyzers
- Hands-on experience with GPON technologies (Nokia ONT, ZTE ONT) and various IP phones (Yealink, Grandstream, Vtech)
- Knowledge of ticketing systems like Jira and documentation platforms like Confluence
- Access Connectivity
- Ip Services
- VMware
- Hardware Diagnostics
- Technical Troubleshooting
- Analytical and Methodical
- Windows Server 2012/ Windows
- Customer Support needs assessment
- Service Desk Support
- Language English - Spanish
Websites
Certification
- OCP-B : Computer Support Assistant
- OCP-C : Network Support Technician
- OCP-D : Systems Administrator
- OCP-E: Systems Engineer
- Wireless Network Administrator
- Data Communications Analyst
- Cisco CCNA 200-301
- Cisco CCNP ENCOR 350-401 Continuing Education
Timeline
Advanced Technical Support Engineer
Hotwire Communications
04.2024 - Current
Fision Enterprise Engineer / NOC Support
Hotwire Communications
07.2022
Tier 2 Engineer
Hotwire Communications
11.2020 - 07.2022
IT Support
The English Center
09.2018 - 10.2020
Bachelor's Degree - Computer Science
Hermanos Gomez
Computer Networking -
The English Center - Miami-Dade County Public Schools
Similar Profiles
Aiyana JamesAiyana James
Workforce Management Coordinator at Hotwire CommunicationsWorkforce Management Coordinator at Hotwire Communications
Uralisa MillsUralisa Mills
Product Manager at Hotwire CommunicationsProduct Manager at Hotwire Communications
Darius NgoyoDarius Ngoyo
Field Service Technician at Hotwire CommunicationsField Service Technician at Hotwire Communications
Jorge MarinJorge Marin
Access Network Engineer at Hotwire CommunicationsAccess Network Engineer at Hotwire Communications
Yunior Quintero RamosYunior Quintero Ramos
Installer at Kelly Air SystemsInstaller at Kelly Air Systems