Summary
Overview
Work History
Education
Skills
Affiliations
References
Work Availability
Timeline
Generic

George Daniel Long

Los Angeles,CA

Summary

Dedicated professional focused on minimizing loss from employee and customer activities through strong observation and investigation skills. Experienced in managing physical confrontations.

Overview

8
8
years of professional experience

Work History

Asset Protection Associate

Walmart
Santa Clarita, CA
04.2024 - 08.2024
  • Assisted customers with product information and inquiries.
  • Monitored CCTV surveillance to detect suspicious activity.
  • Executed safety protocols to protect the store's assets.
  • Identified shoplifters and apprehended perpetrators according to company policies.
  • Inspected merchandise for damages or defects prior to stocking shelves.
  • Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
  • Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
  • Provided assistance in the training of new hires on asset protection procedures.
  • Established relationships with local law enforcement agencies as needed.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Responded promptly to all alarms activated within the store.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
  • Participated in weekly meetings with management teams to discuss loss prevention topics.
  • Developed strategies for reducing shrinkage while increasing sales performance.
  • Created an effective plan for loss prevention initiatives.
  • Reported any suspicious activities immediately upon discovery.
  • Prepared accurate documentation relating to incident reports or investigations conducted by Asset Protection Associates.
  • Analyzed data from various sources such as CCTV footage, POS systems., in order to identify patterns of criminal activity.
  • Identified potential shoplifters and alerted management.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Maintained store compliance with physical security schematics to protect assets.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Maintained safety and security of premises, visitors and employees.
  • Partnered with store managers on basis to conduct loss investigations.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Provided exceptional customer service while maintaining a focus on loss prevention.
  • Monitored surveillance equipment to identify and address potential theft or security breaches.
  • Prepared detailed reports on security incidents for review by management.
  • Investigated incidents of suspected theft or fraud, compiling evidence for further action.
  • Collaborated with law enforcement agencies in cases of criminal activity within the establishment.
  • Trained new employees on company security policies and procedures.
  • Coordinated with store management to address and resolve security issues.
  • Advised management on security vulnerabilities and recommended improvements.
  • Assisted in the development of new security measures based on analysis of incident trends.
  • Participated in team meetings to discuss loss prevention strategies and results.
  • Conducted regular audits of physical inventory to ensure accuracy and prevent loss.
  • Maintained detailed logs of all security-related incidents and actions taken to resolve them.
  • Responded to alarms and emergency situations, following protocol to safeguard assets.
  • Developed and implemented loss prevention strategies to minimize risks associated with asset theft.
  • Assisted in emergency evacuation procedures, ensuring the safety of all personnel and customers.
  • Conducted physical security checks of premises to ensure compliance with safety standards.
  • Reviewed CCTV footage to gather evidence of theft or misconduct.
  • Enforced access controls and security protocols for employees and visitors.
  • Utilized loss prevention software to track inventory and identify discrepancies.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Maintained high levels of alertness throughout shifts.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Prepared detailed incident reports following any theft or attempted theft.

Cashier Assistant

Costco
Ontario, CA
10.2023 - 02.2024
  • Greeted customers and provided assistance in locating items.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints regarding sales and service.
  • Assisted with pricing merchandise for sale in store.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Processed returns and exchanges according to company policies and procedures.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
  • Adhered to safety regulations when handling sharp objects such as knives or scissors.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Interacted politely with customers to promote quality service during checkout.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Maintained financial records by counting cash and recording tips at end of shift.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Collaborated with team members to meet sales targets and improve customer satisfaction.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to social distancing protocols and wore mask or face shield.

Package Handler

Amazon
Sacramento, CA
10.2022 - 02.2023
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Labeled parcels accurately according to company guidelines.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Responded promptly to customer inquiries about shipment status updates.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Assisted in training new employees on package handling processes.
  • Delivered parcels to homes and businesses within specified time frames.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Picked products using RF scanner to fill orders.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to increase movement and shipment efficiency.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Performed preventive maintenance on material handling equipment to ensure operational efficiency.
  • Logged packaging activities and filed reports in company databases.
  • Operated material handling equipment safely to move heavy packages.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Utilized handheld devices to track and update package status in real-time.
  • Collaborated with team members to improve workflow and increase productivity.
  • Communicated effectively with supervisors regarding any logistical issues.
  • Assisted in the training of new package handlers on proper procedures and safety practices.
  • Conducted package inspections for damage and reported discrepancies to supervisor.
  • Packed, sealed, and labeled shipments adhering to company standards and protocols.
  • Followed company policies and procedures for secure package handling.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Provided customer service by answering queries regarding package status and delivery.
  • Managed time efficiently to meet or exceed productivity targets.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Complied with federal, state, and company regulations regarding package handling.
  • Maintained clean and organized work area, adhering to safety standards.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Assisted in inventory management and stock replenishment activities.
  • Assisted with loading and unloading of irregularly shaped or oversized packages manually.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Packed boxes and stock using organizational guidelines.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Used scanners to track parcel information, condition or receipt.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Secured items in truck by strapping over protective padding.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.

Team 2 Trainer

CEC Entertainment
Lancaster, CA
02.2021 - 09.2022
  • Assisted in the development and implementation of a new training program.
  • Facilitated group discussions to encourage team collaboration.
  • Organized material resources for each training session.
  • Monitored participants' progress throughout the course.
  • Provided individual coaching to help employees reach their goals.
  • Created learning materials, such as presentations, handouts, and quizzes.
  • Demonstrated use of office software applications to trainees.
  • Conducted assessments to evaluate trainee performance.
  • Developed effective strategies for knowledge transfer and retention.
  • Administered tests to measure comprehension levels.
  • Evaluated feedback from trainers and trainees on course content.
  • Maintained records of attendance, evaluations, and other required documents.
  • Identified areas for improvement in existing programs or processes.
  • Resolved any issues related to the training sessions as needed.
  • Developed innovative solutions for complex problems encountered during training.
  • Recommended changes based on analysis of data collected from surveys.
  • Coordinated with stakeholders to ensure that all objectives are met.
  • Provided recommendations regarding selection of appropriate learning tools.
  • Collaborated with subject matter experts to develop relevant content.
  • Ensured compliance with company policies and procedures during training sessions.
  • Engaged participants through activities designed to enhance understanding of topics covered.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Delivered group and individual needs-based training to personnel.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
  • Planned and delegated group and individual work assignments to trainees.
  • Documented performance, safety and customer service needs to improve operations.
  • Assisted in hiring crew members to expedite on-boarding process.
  • Organized team-building activities to foster communication and collaboration.
  • Facilitated conflict resolution exercises to promote a positive work environment.
  • Assessed trainee competencies, certifying those ready for customer interaction.
  • Ensured all training activities complied with health and safety regulations.
  • Guided employees through change management processes during upgrades or rollouts.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.
  • Coordinated with management to identify training needs and opportunities.
  • Implemented updates in training programs to align with company standards.
  • Conducted comprehensive training sessions for new hires on operational procedures.
  • Maintained detailed records of training sessions and participant progress.
  • Developed engaging training materials tailored to diverse learning styles.
  • Acted as a liaison between crew members and management, facilitating open communication.
  • Adapted training approaches to accommodate individual learning needs.
  • Assisted in creating a motivational atmosphere that encouraged team growth.
  • Led by example, upholding company policies and exemplifying desired behaviors.
  • Utilized feedback to continuously improve training methods and content.
  • Evaluated the effectiveness of training programs, making adjustments as necessary.
  • Monitored employee progress, offering constructive feedback for improvement.
  • Provided ongoing mentorship to crew members, enhancing team performance.
  • Supported the integration of new technology and software into training curriculum.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Created and offered additional materials to enhance training.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Coordinated recruitment and placement of training program participants.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Selected and assigned instructors to conduct training.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Negotiated contracts with clients for desired training outcomes, fees or expenses.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.

Cashier

Family Dollar
Mojave, CA
08.2020 - 04.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Offered customers carry-out service at completion of transaction.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

Dairy Stocker

Walmart
Long Beach, CA
01.2019 - 07.2020
  • Received dairy product deliveries and verified accuracy of order.
  • Organized shelves, rotated stock, and faced products to ensure freshness.
  • Maintained cleanliness of storage areas, coolers, and freezers.
  • Ensured the proper temperature in coolers and freezers was maintained at all times.
  • Conducted regular inventories of dairy products.
  • Ordered additional product when needed for restocking purposes.
  • Checked expiration dates on all dairy items prior to stocking them on shelves or in coolers and freezers.
  • Assisted customers with locating desired items in the dairy department.
  • Answered customer questions regarding product availability, pricing.
  • Built displays to promote sales of specific dairy products.
  • Utilized a hand-held scanner for checking prices and entering data into the system.
  • Followed food safety policies for handling perishable items properly.
  • Performed daily cleaning duties such as mopping floors, wiping down shelves.
  • Stocked shelves with new merchandise in a timely manner while adhering to company standards.
  • Restocked empty containers with full ones according to store policy.
  • Provided assistance to other departments when needed such as unloading pallets from delivery trucks.
  • Monitored customer traffic flow throughout the day and adjusted stocking levels accordingly.
  • Inspected equipment regularly for any maintenance issues or repairs that may be necessary.
  • Transported large quantities of product between different sections of the store.
  • Communicated effectively with supervisors about any discrepancies or problems encountered during shift.
  • Assisted in training new employees on how to properly handle dairy products.
  • Replenished items to maintain stock availability.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Lifted materials of varied weights on regular basis.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Palletized merchandise for easy movement to sales floor locations.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Faced products on shelves and displays to meet company policies.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Updated product labels to reflect accurate pricing.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stamped price tags on merchandise, referring to official price lists.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Compared merchandise invoices to items actually received.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Operated forklift and pallet jack to transport heavy loads.
  • Tracked outgoing orders to provide shipping status to customers.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Placed products on conveyors for final wrapping and shipment.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Read orders to verify attributes and quantities of merchandise.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.

Ride Operator

Six Flags Magic Mountain
Valencia, CA
07.2017 - 11.2017
  • Ensured safety of guests by enforcing ride and park policies.
  • Assisted with loading, unloading, and securing passengers on rides.
  • Maintained cleanliness of rides and surrounding area.
  • Provided customer service to guests in a friendly manner.
  • Performed daily inspections of rides according to company guidelines.
  • Monitored guest behaviour while riding attractions.
  • Operated control panels for ride systems and monitored audio and visual equipment.
  • Reported any mechanical or operational issues to maintenance staff promptly.
  • Conducted emergency procedures when necessary in accordance with safety protocols.
  • Verified rider height requirements for each attraction prior to boarding.
  • Collaborated with team members to ensure smooth operation of all attractions.
  • Greeted customers upon arrival at the entrance gates.
  • Communicated effectively with other departments regarding performance issues.
  • Demonstrated knowledge of ride operations, including proper use of restraints.
  • Inspected ride vehicles and equipment before opening it to the public.
  • Performed regular tests on rides and documented results accurately.
  • Provided assistance to guests who required special attention due to disabilities or mobility challenges.
  • Adhered to all safety regulations while operating the rides at all times.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date on new developments related to ride operations through training sessions and manuals.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
  • Conducted minor repairs and adjustments on ride machinery as needed.
  • Participated in regular safety drills and training sessions to enhance emergency preparedness.
  • Tracked and reported ride operation data, including guest throughput and incident reports.
  • Collaborated with other park staff to organize special events and promotions involving rides.
  • Provided clear instructions to riders regarding safety procedures and ride requirements.
  • Monitored weather conditions to ensure ride safety during adverse weather.
  • Sold tickets and collected additional fees from customers for special services.
  • Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
  • Booted unruly and potentially endangering patrons from rides and amusement park.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
  • Delivered crucial safety information to patrons and checked machinery before starting rides.
  • Handled guest inquiries and resolved complaints regarding ride experiences.
  • Enforced age and height restrictions for ride access, ensuring compliance with regulations.
  • Coordinated with maintenance teams for regular ride servicing and critical repairs.
  • Assisted in the development of emergency evacuation plans for rides.
  • Conducted daily inspections of ride equipment and machinery for potential safety hazards.
  • Managed ride lighting and sound effects, enhancing guest experience.
  • Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
  • Operated ride control panels and monitored ride performance during operation.
  • Assisted guests with special needs, ensuring accessibility and safety.

Team Member

Taco Bell
Sacramento, CA
07.2016 - 02.2017
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Promoted products through effective merchandising techniques.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Answered phone calls regarding inquiries about products or services.
  • Assisted management in developing marketing strategies to increase sales.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Participated in training sessions for new employees when needed.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.

Education

High School Diploma -

El Camino Fundamental High School
Sacramento, CA
06-2016

Skills

  • Front-end monitoring
  • Shoplifter apprehension
  • Package inspection
  • Team Training
  • Inventory Management
  • Detail Oriented

Affiliations

  • I am a father first and very family oriented so i love doing leisurly activities with my family.
  • Also, i enjoy skateboarding very much it helps me stay fit and my children enjoy going to the skate park with me.
  • To be honest I am a geek and love to watch anime and read manga it's has played a role in my whole life and is one my favorite things to watch or read.
  • lastly, I am a foodie and enjoy going to restaurants trying new dishes or ones that i know i love and meet all kind of amazing people.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Asset Protection Associate

Walmart
04.2024 - 08.2024

Cashier Assistant

Costco
10.2023 - 02.2024

Package Handler

Amazon
10.2022 - 02.2023

Team 2 Trainer

CEC Entertainment
02.2021 - 09.2022

Cashier

Family Dollar
08.2020 - 04.2021

Dairy Stocker

Walmart
01.2019 - 07.2020

Ride Operator

Six Flags Magic Mountain
07.2017 - 11.2017

Team Member

Taco Bell
07.2016 - 02.2017

High School Diploma -

El Camino Fundamental High School

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George Daniel Long