Summary
Work History
Education
Skills
Timeline
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Yuniel Hernandez

Miami,FL

Summary

Dedicated Veterinary Technician with extensive experience at Empresa Porcina, excelling in surgical assistance and medication administration. Known for compassionate client interactions and effective multitasking during busy shifts, enhancing patient care and client satisfaction. Proficient in intravenous catheterization and skilled in fostering strong relationships with pet owners, ensuring optimal health outcomes for animals.

Work History

Técnico Veterinario

Empresa Porcina
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Facilitated stress-free visits for pets and owners with calm and patient demeanor.
  • Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.

Agente Telecomunicaciones

ETECSA

Agente De Ventas

Negocio Propio
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Education

12 - Técnico Veterinario

Julio Trigo
Contramaestre Cuba
05.2008

Skills

  • Intravenous catheterization
  • Medication administration
  • Surgical assistance
  • Surgical procedures and support
  • Vaccine administration
  • Medical history collection
  • IV medication administration
  • Intravenous injection
  • Treatment administration
  • Nail trimming
  • Supply restocking
  • Medical record-keeping
  • Vaccinations
  • Medication dispensing
  • Behavioral assessment
  • Intramuscular injection
  • Wound treatment
  • Parasite control
  • Jugular intravenous catheterization
  • Wound management
  • Infection control
  • Tick removal
  • Spay and neuter surgeries
  • Blood collection
  • Subcutaneous injection
  • Animal handling

Timeline

Técnico Veterinario

Empresa Porcina

Agente Telecomunicaciones

ETECSA

Agente De Ventas

Negocio Propio

12 - Técnico Veterinario

Julio Trigo
Yuniel Hernandez