Yunier Suarez
Warrenville,IL
Summary
Results-oriented Sales and Service Manager with over 10 years of leadership experience across high-performance automotive and manufacturing environments. Proven ability to drive revenue growth, enhance operational efficiency, and deliver exceptional customer experiences for elite clientele. Known for building strong client relationships, streamlining processes, and leading cross-functional teams to achieve ambitious goals in competitive markets.
Overview
14
14
years of professional experience
Work History
Service Manager
AMS Performance
04.2024 - Current
- Lead service operations for a portfolio of high-horsepower custom builds (Audi, Lamborghini, Nissan, Infiniti, Mercedes-Benz).
- Act as primary liaison for high-profile clients, maintaining a 98% customer satisfaction rate through exceptional communication and service.
- Streamlined scheduling and workflow, reducing build turnaround times by 15% while maintaining AMS's industry reputation for excellence.
- Collaborated with R&D and engineering to integrate new product offerings, creating customer feedback loops that improved product quality.
- Developed and implemented SOPs and training materials, increasing technician efficiency and onboarding consistency.
- Supported media and marketing initiatives by coordinating customer builds featured in industry events and promotional content.
In-House Builds Specialist
AMS Performance
10.2023 - 04.2024
- Built and maintained elite street and track engine packages under AMS Alpha platforms.
- Managed end-to-end documentation and spec verification for precision and traceability.
- Handled direct-to-consumer (B2C) sales and technical consultations, increasing customer conversions and aftermarket sales.
- Specialized in turbo system installations, fuel delivery optimization, and drivetrain enhancements across GT-R, EVO, and AMS-supported platforms.
Sales & Service Manager
SOHO Motorsports
03.2022 - 10.2023
- Directed all operations for a high-performance shop specializing in Nissan/Infiniti and forced-induction builds.
- Managed a multidisciplinary team of technicians, fabricators, and service advisors, ensuring on-time, quality project delivery.
- Implemented new service workflows that cut project lead times by 20% without compromising standards.
- Strengthened vendor partnerships and managed procurement, minimizing parts delays and reducing costs.
- Served as primary customer liaison, improving repeat business and customer loyalty.
Sales Manager
Z1 Motorsports
10.2021 - 02.2022
- Managed and grew wholesale and retail accounts, achieving a 15% revenue increase within first quarter.
- Led sales initiatives to promote Z1-branded performance parts across B2B and B2C channels.
- Developed strategies to increase brand visibility in competitive markets.
Sales Advisor
Z1 Motorsports
07.2020 - 10.2021
- Managed inbound and outbound sales for OEM and aftermarket Nissan/Infiniti components.
- Consistently exceeded monthly sales targets through consultative selling and customer retention.
- Promoted in-house performance parts, increasing margin contribution by 12% year-over-year.
Production Supervisor
Dart Container
06.2019 - 06.2020
- Supervised 40–50 employees, optimizing shift operations to meet and exceed production goals.
- Applied Lean Manufacturing principles to improve process efficiency and reduce waste by 10%.
- Utilized SAP for production tracking, inventory management, and reporting.
- Reconfigured production equipment to enhance throughput and meet safety standards.
Supply Chain Manufacturing Supervisor
Dart Container
02.2018 - 06.2019
- Oversaw functional rollout of SAP ERP system, leading cross-department training and implementation.
- Partnered with business analysts to align system capabilities with operational needs.
- Created training guides and documentation used company-wide for system adoption.
Supply Chain Manufacturing Consultant
Dart Container
06.2016 - 02.2018
- Supported SAP integrations across Dart Container's national plants.
- Conducted on-site training for production staff and ensured accurate system data migration.
Printing Department Team Lead
Dart Container
01.2012 - 06.2016
- Led a production team to meet daily output and quality goals.
- Scheduled workflows to ensure on-time completion of print jobs.
- Reconfigured equipment and processes to boost productivity and minimize downtime.
Education
Associate of Applied Science - Graphic Design
The Illinois Institute of Art
Chicago, IL01.2011
High School Diploma - undefined
Everett High School
Lansing, MI01.2009
Skills
- Client Relationship Management
- Strategic Sales & Negotiation
- Performance Automotive Expertise
- Operations Management
- High-Value Project Management
- SAP
- CRM Software Proficiency
- Microsoft Office Suite
- Shop Management Systems (Shopmonkey, Tekmetric)
- Ecutek, Cobb, MHD, BM3, MoTeC, & Syvecs Calibration Interface Proficiency
Accomplishments
- Directed full race-car builds for high-profile clients, including multiple TX2K and half-mile winners, overseeing complete chassis, engine, and calibration programs from concept to podium finish.
- Introduced structured PPI and post-build validation processes across multiple employers, reducing comebacks and warranty claims by 20%.
- Coordinated all aspects of motorsport support contributing to multiple class wins at TX2Kand airstrip half-mile events.
- Managed daily shop operations, including technician workflow, scheduling, and customer updates, improving efficiency and turnaround times by 25%.
LANGUAGES
English: Fluent
Spanish: Native/Bilingual
Timeline
Service Manager
AMS Performance
04.2024 - Current
In-House Builds Specialist
AMS Performance
10.2023 - 04.2024
Sales & Service Manager
SOHO Motorsports
03.2022 - 10.2023
Sales Manager
Z1 Motorsports
10.2021 - 02.2022
Sales Advisor
Z1 Motorsports
07.2020 - 10.2021
Production Supervisor
Dart Container
06.2019 - 06.2020
Supply Chain Manufacturing Supervisor
Dart Container
02.2018 - 06.2019
Supply Chain Manufacturing Consultant
Dart Container
06.2016 - 02.2018
Printing Department Team Lead
Dart Container
01.2012 - 06.2016
High School Diploma - undefined
Everett High School
Associate of Applied Science - Graphic Design
The Illinois Institute of Art
Core Competencies
- Client Relationship Management
- Strategic Sales & Negotiation
- Performance Automotive Expertise
- Process Optimization
- Team Leadership & Training
- Operations Management
- Customer Retention
- High-Value Project Management