YUNILESE CASTILLO

Bilingual medical assistant with 11 years of experience delivering administrative and clinical services in outpatient and specialty practices. Coordinates patient intake, scheduling, exam room readiness, and preparation of procedure trays. Executes point-of-care testing and assists with clinical procedures while maintaining infection control standards. Tracks QA and clinical performance data to support quality improvement and compliance activities.

Highly motivated bilingual Medical Assistant with 11 years of experience in performing administrative and clinical tasks in various healthcare environment.

Education

English High School, Boston, MA | 2000-2004

High School Diploma

Salter School, Malden MA | 2010-2011

Medical Assistant Program

Quincy College, Quincy, MA |2023-2023

Community Health Worker

Pharmacy Technician, Hyde Park, MA 2013-2018

Atrius Health Kenmore, Boston, MA January 2024 to present day

Medical Assistant II

- Reviewed patients scheduled for the day before and placed orders for X-rays.

- Prepared procedure trays.

- Assisted with patient questions in person and on the phone, scheduled appointments, and maintained medical records.

- Ensured the stocking, cleanliness, sanitation, and maintenance of exam rooms and equipment.

- Collaborated with monthly Quality Improvement meetings across different departments.

_ Performed in different departments

-Breast services

-Orthopedics

-Podiatry

-Surgery Specialty

-Dermatology Department

-Spine Unit injection/ Pain Management

Related Experience
Quality Assurance Coordinator

Whittier Street Health Center, Boston, MA | May 2022 – October 2023

- Reports to the Manager of QA & QI

- Provides support to the QAC and all sub-committees

- Records precise and comprehensive minutes at monthly QAC and Environment of Care &

Infection Control Committee meetings, and other meetings as required.

- Provides administrative support for the implementation of Quality Assurance and

Performance Improvement Strategic Plans.

- Collaborate with the Manager of QA & QI on developing new methods to train staff and

implement Joint Commission standards, NCQA Patient-Centered Medical Home standards, and

the Care Model throughout the organization

- Assists the Manager of QA & QI in the coordination of all performance improvement activities,

including operational excellence (Lean, Six Sigma), in accordance with the Annual QA

Calendar.

- Assists in the coordination of Chronic Care programs, including reporting and presenting at

internal and external meetings, together with the High-Risk Nurses and Care Coordinators

- Helps with organizing patient group processes and program implementation

- Works internally with all Chronic Care Providers Champions

- Collects and reviews all incident reports, and works with the Manager of QA & QI to ensure that

All incidents are thoroughly investigated and resolved in due time

- Assists the Manager of QA & QI in the performance of Corporate Compliance audits.

- Collaborates with the Manager of QA & QI and all care team members on implementing the

The organization’s Patient Safety First Initiative and all other patient safety programs

- Represents the center at external and internal meetings related to quality assurance and

performance improvement

- Collects and tracks data for specific clinical and population health management initiatives,

including utilization of services by the health center’s patients (e.g., emergency room,

pharmacy), as well as external and internal referrals.

- Assists in the planning, implementation, and evaluation of programs and projects to improve

Quality and efficiency of educational and administrative services and operations and assist in Preparing reports and assessments as needed.

- Works closely with the Manager of QA & QI on monthly updates to the Director of Nursing

(DON) on all QA/QI programs and activities – primary care, social services, and operational

- Tracks unsigned charts and other risk management activities.

- Assists with referrals and links to community resources as needed.

- Maintains the strictest confidentiality

- Attends required meetings and participated in committees as requested

- Participates in professional development activities and maintains professional affiliations

- Participates in community and public relations activities for the Health Center as designated by

administration.

- Performs other duties as requested

- Works closely with the care coordinator

Medical Assistant II
South End Community Health Center, Boston, MA | February 2019 – May 2022

- Take demonstrate perform and monitor vital signs for upwards of 30 patients daily.

- Recorded, managed, and updated patient information and medical histories in accordance with HIPAA regulations.

- Demonstrated proficiency in taking patients' medical histories and vital signs for upwards of 30 patients daily.

- Performed and ran more than 10 laboratory tests daily, including Hemoglobin A1c and glucose hemocue, strep tests, urine dip for urinalysis, urine pregnancy tests, rapid and PCR COVID-19 tests, EKGs, and diabetic foot exams.

- Prepared patients and assisted in exams and medical procedures including injections, gynecological examinations, I&D procedures, etc.

- Assisted with patient questions in person and on the phone, scheduled appointments, and maintained medical records.

- Ensured the stocking, cleanliness, sanitation, and maintenance of exam rooms and equipment.

- Collaborated in monthly Quality Improvement meetings across different departments.

- Advocate for patient’s medical, social, and emotional needs-

- Mobilizing the medical, behavioral health, and community health team

Medical Assistant I

Upham’s Corner Health Center, Boston, MA | January 2018 - February 2019

- Greeted and escorted patients from waiting rooms to exam rooms to triage vital signs, complete pre-visit forms, and update healthcare maintenance.

- Performed point-of-care testing including A1c, glucose hemocue, urinalysis dip, urine pregnancy tests, etc.

- Maintained clean, stocked, and sanitized exam rooms for each visit.

- Set up for and assisted in procedures including EKGs, gynecological exams, etc.

- Served as an interpreter between English and Spanish for patients and providers.

- Completed end-of-session utility room check for specimens that needed to be brought to the lab.

- Reviewed providers’ mailboxes and phone messages and completed any necessary paperwork.

Pharmacy Technician

Upham’s Corner Health Center, Boston, MA | February 2018 - July 2018

- Greeted patients, answered questions, obtained information on new prescriptions, and maintained patient confidentiality.

- Dispensed the correct medications with appropriate labels to the correct customer.

- Verified patient insurance information and processed claims; investigated and quickly resolved patient billing and insurance concerns and questions.

- Performed cash register operations such as handling cash, processing payments, providing correct change, issuing receipts, and bagging items.

Medical Assistant Adult Day Program

Fuente De Vida, Boston, MA | May 2017 - December 2017

- Recorded vital signs for adult day program patients and documented findings in paper charts.

- Assisted with the safe transfer and mobility of patients with limited mobility between field trips and medical appointments.

- Performed unit secretary responsibilities including maintaining paper charts and fielding phone calls.

- Served as Spanish interpreter during the medical interview.

Pharmacy Technician

Quality Rx Pharmacy, Boston, MA | April 2013 - April 2017

- Organized medications for pharmacists to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and triaging the phone line.

- Maintained records by recording and filing physicians’ orders and prescriptions.

- Assisted with customer service and cashier responsibilities in addition to supporting patient phone calls to monitor and support the day-to-day operations for patient medication delivery.

- Initiated and completed medication transfers from external pharmacies while maintaining customer confidentiality.

- Maintained a clean and safe environment for customers.

Skills and Certifications

Medical Assistant Certificate (2011)

Pharmacy Technician Certificate (2013)

Home Health Aide Certificate (2015)

First Aid and CPR Training

Native Spanish speaker

Community Health Worker

Microsoft Outlook and Word

EPIC/OCHIN Systems

OSHA and HIPAA Knowledge

Autoclaving

ICD-9/CPT-4 coding