YUNMI YI
Staten Island,NY
Summary
Dynamic operations manager with a strong focus on customer service and team leadership. Proven ability to enhance client satisfaction and streamline inventory management while ensuring compliance with health and safety standards.
Overview
1
1
Language
11
11
years of professional experience
Work History
Manager in Charge
MYOUNGNAILS
Staten Island, New York
09.2014 - 09.2025
- Managed daily nail salon operations to support efficient service delivery.
- Oversaw appointment scheduling and staff assignments for optimal workflow.
- Guided staff through training and ongoing support for skill development.
- Developed customer service practices that enhanced client satisfaction.
- Implemented health and safety protocols, ensuring compliance with regulations.
- Tracked inventory levels and restocked supplies to ensure uninterrupted service.
- Monitored inventory levels and ordered merchandise to maintain optimal supply.
Senior Waitress
BOP AND SUSHI
Westwood, New Jersey
09.2019 - 01.2020
- Provided exceptional customer service in a fast-paced sushi restaurant environment.
- Provided friendly, efficient customer service to all patrons.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained accurate knowledge of menu offerings, including ingredients and preparation methods.
- Educated customers on menu items including specials, ingredients and preparation methods.
- Managed dining area cleanliness and organization during busy service periods.
- Monitored dining room activity keeping an eye out for potential problems or customer needs.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Some College (No Degree) - Early Childhood Education
HUNTER COLLEGE
New York, NYSkills
- Appointment coordination
- Workflow optimization
- Operational oversight
- Client relations
- Staff development
- Safety compliance
- Stock control
- Team management
- Problem solving
Languages
Korean
Professional
Timeline
Senior Waitress
BOP AND SUSHI
09.2019 - 01.2020
Manager in Charge
MYOUNGNAILS
09.2014 - 09.2025
Some College (No Degree) - Early Childhood Education
HUNTER COLLEGE