Yunnwen (Windy) He
Palo Alto,CA
Summary
Dedicated Manager's Assistant with 17 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 17 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
29
29
years of professional experience
Work History
Manager's Assistant
Premier Plastic Surgery Center
2007.01 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
Business Manager
Kobe Japanese Steakhouse
1995.01 - 2005.12
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Applied Science - Medical Assistant
Manchester Community College
Manchester, NH01.2005
Associate of Science - Finance And Communicate
Guangzhou Foreign Language School
Guangzhou, China1991
Skills
- Employee Relations
- Schedule Oversight
- Office Administration
- Customer Relations
- Document Preparation
- Training Coordination
- Clerical Support
- Project coordination
- Staff supervision
- Product and Service Knowledge
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Manager's Assistant
Premier Plastic Surgery Center
2007.01 - Current
Business Manager
Kobe Japanese Steakhouse
1995.01 - 2005.12
Associate of Applied Science - Medical Assistant
Manchester Community College
Associate of Science - Finance And Communicate
Guangzhou Foreign Language School
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