YUNSU JEON
Fullerton,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Financial and Hotel industry. Professional Customer Service committed to providing courteous, prompt, detailed and accurate support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Assistant Vice President, Operation Administrator
Bank Of Hope
08.2010 - 10.2016
- Took charge in FRB and same day settlement adjustment
- Took charge in most of Operation Administration General Ledgers and due from bank accounts reconciliation
- Took charge in all branches General Ledgers certification
- Assisted all branches questions via phone and email.
Operation Administrator
Hanmi Bank
11.2001 - 03.2008
- Took charge in FRB and same day settlement adjustment
- Took charge in due from bank accounts reconciliation
- Took charge in out-going wire transactions for all branches
- Took charge in all ACH transactions Performed and managed Returned Item (Charge Back) transactions Performed full task of cash order and deposit with FRB utilizing Fed Line
- Took charge in international/domestic out-going collection and reclamation from FRB
- Took charge in EFTPS(Electric Federal Tax Payment) transactions
- Assisted customers from all branches setting up their Internet Banking System, answering to questions, and handling various issues arising from utilizing such system
- Took charge in Verification of Deposits and Credit Reference requested from outside Managed correspondence for branch officers
Executive Floor Manager
Hotel Shilla
03.2000 - 04.2001
- Took charge in Express Check-In/Outs and room reservation for VIP customers Performed various concierge activities for VIP customers Received linguistic training including English and Japanese Resolved various managerial complaints from VIP customers
Vault Teller
Wilshire Branch
01.1998 - 02.2000
- Handled Merchant Customers Prepared Currency Transaction Report Process night deposit and armored bags Handled vault cash
Education
Bachelor of Arts - Fashion Design
Kookmin University
Seoul, KoreaSkills
- Computer Skills: Proficient skills in use of PC based computers, applications include
- Microsoft Word, Excel, and Powerpoint
Timeline
Assistant Vice President, Operation Administrator
Bank Of Hope
08.2010 - 10.2016
Operation Administrator
Hanmi Bank
11.2001 - 03.2008
Executive Floor Manager
Hotel Shilla
03.2000 - 04.2001
Vault Teller
Wilshire Branch
01.1998 - 02.2000
Bachelor of Arts - Fashion Design
Kookmin University
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