YUNUEN SPJUT
Summary
Experienced business professional with expertise in office administration, customer service, information management, and data entry. Proven track record of delivering outstanding results in various professional roles by providing project support, reaching goals, and contributing to organizational objectives. Possessing proactive problem-solving skills, critical thinking abilities, and a determination to drive projects towards successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Secretary
HCA Houston Healthcare Kingwood
01.2023 - Current
- Coordinated patient admissions and discharges, ensuring accurate and timely documentation.
- Maintained electronic health records (EHR), effectively managed completeness and compliance with privacy regulations.
- Adhered to compliance and regulations, ensuring strict adherence to healthcare regulations, including patient confidentiality, privacy laws, and organizational policies, to uphold the highest standards of patient care and professionalism.
Office Coordinator
The Joint Chiropractic
12.2021 - 09.2022
- Coordinated patient services. Acted as the main liaison for patients, providing a welcoming experience through effective communication and assistance.
- Contributed to marketing initiatives with efforts to enhance the clinic's visibility and attract new patients.
- Managed professional and personal scheduling for executives, including agendas, mail, email, phone calls, client management, and other company logistics.
Assistant Manager
American Cruise Lines
01.2021 - 09.2021
- Supervised daily operations, managed day-to-day operations by overseeing, delegating, and ensuring team would meet organizational goals.
- Analyzed and optimized workflow process to improve efficiency and productivity.
- Implement quality assurance to uphold product quality, and customer satisfaction.
- Prepare agendas and manage calendars for senior management while also making appropriate travel arrangements.
Call Center Representative
Alorica Inc.
10.2019 - 11.2020
- Strong proficiency in productivity tools such as Google Workspace, CRM software, Microsoft Office, and virtual meeting platforms.
- Experience communicating effectively and persuasively in a variety of situations, using written and verbal communication skills.
- Completed quality review and monitors for process improvement opportunities.
Education
Birth Registrar Certification Course - undefined
Texas Health and Human Services
Payroll Clerk Career Diploma - undefined
Penn-Foster College
Executive Assistant Certificate - undefined
International Association of Professional Career College
Skills
- Customer service
- Strong organization
- Appointment scheduling
- HIPAA compliance
- Conflict resolution techniques
- Detail-oriented approach
- Insurance verification
- Teamwork and collaboration
- Problem-solving
- Time management
- Friendly, positive attitude
- Executive support
- Office management
- Administrative support
- Strong problem solver
- Schedule & calendar planning
Certification
Bls certificate
- CAP - Certified Administrative Professional
Languages
Spanish
Native or Bilingual
Timeline
Unit Secretary
HCA Houston Healthcare Kingwood
01.2023 - Current
Office Coordinator
The Joint Chiropractic
12.2021 - 09.2022
Assistant Manager
American Cruise Lines
01.2021 - 09.2021
Call Center Representative
Alorica Inc.
10.2019 - 11.2020
Birth Registrar Certification Course - undefined
Texas Health and Human Services
Payroll Clerk Career Diploma - undefined
Penn-Foster College
Executive Assistant Certificate - undefined
International Association of Professional Career College
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