Yunuen Abigail Flores
Anaheim,CA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Paul's Place Restaurant. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in cash handling and staff management, consistently achieving top sales performance while fostering a collaborative environment.Dedicated to providing outstanding service and fostering strong, positive relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Leader
Paul's Place Restaurant
Buena Park, CA
05.2024 - Current
- Manage daily operations, delegating tasks and monitoring performance to ensure all goals are met.
- Provide feedback and monitor employees' performance.
- Oversee daily closing procedures, including cash handling and deposit preparation.
- Resolve conflicts and address escalated customer issues with professionalism.
- Maintain a collaborative and positive team environment to promote excellent customer service.
- Serve as the point person for customer issues, responding to complaints and request to insure high levels of satisfaction.
Lead Teacher
Childrens Lighthouse at Heritage
Keller, TX
08.2022 - 05.2024
- Lead teacher with 2 years of experience in early childhood education.
- Adept at developing curriculum age appropriate.
- Assessing progress of children and designing age-appropriate activities.
- Developing a positive relationship with parents.
- Skilled in implementing behavioral management strategies.
- Maintaining a safe learning development.
- Establish daily routine and prepare lesson plans.
- Respond to the needs of the children promptly and appropriately.
Phone Sales
Riveras Party Rental
Mission Viejo, CA
03.2019 - 05.2022
- Responsible for assisting rental customers when they received and returned equipment.
- Updated files on rental equipment log, going out and returning from rent- damage and any special remarks.
- Filed and completed rental agreements when equipment was returned and invoice clients the the full price of what was rented.
- Maintained relationships with existing clients, while developing and expanding customer base.
- Coordinated activities from all deliveries and pickups, to and from the customer.
- Responsible for keeping track of over 500 pieces of equipment.
- Bill our customers on a weekly basis.
- Responsible for ordering specific parts to fix broken equipment.
- I Have helped boost revenue to a record ending year, I have been approved to order parts to fix broken equipment which in turn, brings more revenue.
Cashier/Customer Service
Paul's Place Restaurant
Buena Park, CA
07.2014 - 08.2021
- Assist guests in order selection by promoting specific menu items and specials.
- Respond to inquiries regarding meal preparation and service.
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow-up with guest tables and promptly fulfill additional requests.
- Collect payments and balance transactions with receipts.
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling menu options and noting down to-go orders.
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
Babysitter/Nanny/Tutor
Buena Park, CA
11.2011 - 08.2015
- Babysitting/Tutoring kids, ranging from the age of 3 months up to 9 years old.
- Providing a safe environment for every child, making sure they made it to school on time, tutoring them on their homework/studies.
- Giving them meals and making sure their homework was done before being picked up by their parents.
- Provided children with a productive, compassionate learning environment.
- Organized activities and promoted a safe environment.
- Managed a schedule of daily activities, including learning games.
- 4 years of childcare experience.
Education
Associate Degree - Nursing
Golden West College
Huntington Beach, CA12.2015
High school diploma -
Gilbert High School
Anaheim, CA06.2013
Skills
- Toddler Care
- Organizational Skills
- Sales
- Customer Service
- Meal Preparation
- Infant Care
- Project management
- POS
- Staff management
- Classroom Management
- Cash handling
- Leadership
- Babysitting
- Retail Sales
- Classroom experience
- Negotiation
- Experience with Children
- Packaging
- Telemarketing
- Cashiering
- Shift leader
- Problem solving
- Creativity
- Teamwork
- Critical Thinking
- Attention to Details
- Restaurant management
- Communication Skills
- Writing Skills
- Teaching
- Childcare
- Food service
- Early Childhood Education
- Nannying
Certification
- Food Handler Certification, Indefinite
- CPR Certification, 02/01/23 to 02/01/25
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Leader
Paul's Place Restaurant
05.2024 - Current
Lead Teacher
Childrens Lighthouse at Heritage
08.2022 - 05.2024
Phone Sales
Riveras Party Rental
03.2019 - 05.2022
Cashier/Customer Service
Paul's Place Restaurant
07.2014 - 08.2021
Babysitter/Nanny/Tutor
11.2011 - 08.2015
Associate Degree - Nursing
Golden West College
High school diploma -
Gilbert High School