Yunulizet Gaona Diaz
Santa,CA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production Manager
Sivan Windows And Doors
07.2022 - 10.2023
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Coordinated with other departments to align production with customer requirements.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Office Assistance
Bold Concrete Inc
01.2022 - 07.2022
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
- Streamlined the complaint handling process for increased efficiency and improved resolution times.
- Collaborated with team members to develop new strategies for enhancing overall customer experience.
- Boosted company reputation by consistently providing exceptional service to all customers.
- Managed difficult situations with professionalism, working towards mutually beneficial resolutions for both customers and the organization.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Implemented effective cost control measures to minimize overspending without sacrificing quality or service levels.
- Established strong relationships with banking partners to facilitate access to various financial services and secure favorable lending terms for the organization.
- Handled day-to-day accounting processes to drive financial accuracy.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Sales/Office Assistant
Bay Demolition Inc
03.2021 - 01.2022
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Negotiated contract terms with clients, securing advantageous agreements that benefited both parties.
- Established strong communication channels with clients, fostering long-term relationships built on trust and mutual understanding.
- Gathered financial information, prepared documents, and closed books.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Evaluated project risks and implemented mitigation strategies, ensuring successful completion of projects.
- Resolved conflicts among stakeholders promptly and professionally ensuring smooth progress throughout each stage of the project.
- Hired and oversaw subcontractors to meet project needs.
Car Salesperson
Cars On Demand
08.2020 - 02.2021
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Sales Manager
Metro By T-Mobile
04.2014 - 08.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Lytespeed -Code & Ethics Prelicensing - Insurance
Quick Learning School
Milpitas10.2022
High School Diploma -
Willow Glen High School
San Jose, CA07.2011
Skills
- Production Planning
- Quality Assurance
- Training Coordination
- Production Optimization
- Staff Scheduling
- Safety Management
- Project Management
- OSHA Compliance
- Training Skills
- Customer Support
- Strong Leadership Abilities
- Production Scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- LIFE INSURANCE & STATE Farm Insurance Training -
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Manager
Sivan Windows And Doors
07.2022 - 10.2023
Office Assistance
Bold Concrete Inc
01.2022 - 07.2022
Sales/Office Assistant
Bay Demolition Inc
03.2021 - 01.2022
Car Salesperson
Cars On Demand
08.2020 - 02.2021
Sales Manager
Metro By T-Mobile
04.2014 - 08.2020
Lytespeed -Code & Ethics Prelicensing - Insurance
Quick Learning School
High School Diploma -
Willow Glen High School
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