Yunus Rehman
Delhi,DELHI
Summary
Skilled in identifying, investigating, and resolving complex financial frauds with background as Fraud Examiner. Possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing fraud losses by implementing effective preventive measures and conducting thorough investigations leading to successful resolution of fraudulent activities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Fraud Analyst
Accertify Inc.
Gurgaon, Haryana
04.2024 - Current
- Performed risk assessment of customers based on their profiles, behaviors and past records.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
- Assisted in the development of training materials related to fraud prevention techniques.
- Collaborated with IT teams to enhance system security features and fraud detection capabilities.
- Developed and implemented fraud detection strategies that decreased fraudulent activities by a significant percentage.
Sr. Fraud Analyst
American Express
Gurugram, Haryana
05.2022 - 04.2024
- Conducted data analysis using various software tools such as SAS, SQL, and Excel.
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Analyzed customer feedback and transactional data to continuously refine fraud detection models.
- Performed regular reviews of existing policies and procedures related to fraud detection and prevention efforts.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
Sr. Quality Analyst
Credit One Bank, IEnergizer
04.2020 - 04.2022
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Collected, tracked and evaluated current business and market trend data.
- Performed research and analyzed content of records to make disclosure determinations.
- Investigated complex issues reported by customers, identified root causes, and proposed corrective action plans.
- Analyzed customer feedback surveys to identify areas of improvement in customer service processes.
Sr. Customer Service Representative
Credit One Bank, IEnergizer
01.2019 - 04.2020
- Assist the customers to the best of our knowledge and address their concerns.
- Delivering premium customer service.
- Helped in retaining customers.
- Provided mobilization support to the team.
- Helped in data collection and provided the best knowledge to the customers to build their FICO scores.
- Take care of OCR and customer satisfaction rate.
- Resolved escalated customer complaints in a timely manner.
Education
B.A. - Pol Science Hons
University of Delhi
Delhi, India05.2021
Diploma - Spanish Language
Syam Lal College
Delhi, India12.2020
Higher Sec. School -
Sarvodaya Bal Vidyalaya
New Delhi12.2016
High School Diploma -
Govt Boys Sr. Sec. School
Delhi12.2014
Skills
- AML/KYC compliance
- Risk management
- Dispute resolution
- Customer due diligence
- Transaction monitoring
- Payment screening
- Fraud detection
- Data analysis
- SQL proficiency
- Python expertise
- Customer profiling
- Effective communication
- Problem solving
- Fraud strategy development
Languages
Native, Native, Proficient
Certification
- Obtained AML & KYC Compliance certificate from Udemy.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Spanish
Professional
Timeline
Sr. Fraud Analyst
Accertify Inc.
04.2024 - Current
Sr. Fraud Analyst
American Express
05.2022 - 04.2024
Sr. Quality Analyst
Credit One Bank, IEnergizer
04.2020 - 04.2022
Sr. Customer Service Representative
Credit One Bank, IEnergizer
01.2019 - 04.2020
B.A. - Pol Science Hons
University of Delhi
Diploma - Spanish Language
Syam Lal College
Higher Sec. School -
Sarvodaya Bal Vidyalaya
High School Diploma -
Govt Boys Sr. Sec. School
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