Summary
Overview
Work History
Education
Languages
Accomplishments
Timeline
Generic

Yunys Alvarez Rodriguez

Perth Amboy,NJ

Summary

Polite and accommodating Receptionist bringing 2 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Positive and upbeat Receptionsit successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Outgoing receptionist with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Self-motivated receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Dependable and courteous receptionsit with 2 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Ambitious, career-focused job seeker, anxious to obtain an entry-level receptionist position to help launch career while achieving company goals. Hardworking receptionist with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Overview

1
1
year of professional experience

Work History

Fron Desk Receptionist

Master Clips Barbershop
Edison, NJ
03.2023 - Current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Improved customer service wait times to mitigate complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Supported sales team members to drive growth and development.

Secretary

Mundo embarque
Perth Amboy, NJ
03.2023 - Current
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Processed documents and materials for dissemination to appropriate parties.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Maintained organized filing system of paper and electronic documents.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Greeted visitors and directed to appropriate location or person.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Created and updated spreadsheets to track and report data.

Sales Associate

Dicks Sporing Goods
Woodbridge, NJ
11.2022 - 04.2024
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Suggested ideas for improving store operations and increasing profits.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Bagged or packaged purchases and wrapped gifts.
  • Described merchandise and explained use, operation and care.
  • Handled customer complaints in a professional manner.
  • Greeted customers to determine wants or needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Computed purchases and received and processed cash or credit payment.

Education

Perth Amboy High School
Perth Amboy, NJ
06-2023

Languages

English
Professional
Spanish
Professional

Accomplishments

  • National Honor Society

Timeline

Fron Desk Receptionist

Master Clips Barbershop
03.2023 - Current

Secretary

Mundo embarque
03.2023 - Current

Sales Associate

Dicks Sporing Goods
11.2022 - 04.2024

Perth Amboy High School
Yunys Alvarez Rodriguez