Hi, I’m
Yuparat Buaklee
Tallahassee,FL
Summary
Proven Server Assistant with a track record of enhancing customer satisfaction at Carnival Cruise Lines, leveraging teamwork and collaboration, and attention to detail. Excelled in high-volume dining environments, consistently exceeding cleanliness standards. Achieved a significant improvement in service efficiency through expert order management and guest relations, contributing to a positive dining experience.
Overview
9
years of professional experience
1
Certification
Work History
Wahoo Seafood Grill
Server Assistant
08.2024 - Current
Job overview
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Processed payments for orders and provided customers with change.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Monitored dining room and bar areas for signs of overcrowding.
- Offered product samples, answered questions and helped customers find items.
Carnival Cruise Lines
Server Assistant
10.2015 - 06.2023
Job overview
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Developed rapport with regular patrons by remembering their preferences and engaging them in friendly conversation during their visits.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Processed payments for orders and provided customers with change.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Monitored dining room and bar areas for signs of overcrowding.
Education
Kasetsart University of Thailand , Thailand
Bachelor Of Business Administration from Hotel, Motel, And Restaurant Management
05.2009
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Customer Service
- Cleanliness standards
- Hospitality service expertise
- Safe Food Handling
- Heavy Lifting
- Order Management
- Flexible Schedule
- Order Accuracy
- Table Bussing
- Order Taking and Processing
- Sales expertise
- High-volume dining
- Service prioritization
- Food Running
- Guest Relations Management
- Station Preparation
- Food Safety
- Point of sale operation
- Cash Handling
- Basic Math
- Quality Control
- POS System Operation
- Dining area maintenance
- Performance Improvement
- Food station setup
- Table Setting
- Food spoilage prevention
- Tableside Service
- Table setting knowledge
- Memory retention
- Banquet Coordination
- Kitchen Communication
- Menu Memorization
- Menu Recommendations
- Food safety practices
- Tabs and Food Running
- Order Taking
- Ordering Procedures
- Menu presentation
- Daily specials memorization
- Item promotion
- Food Preparation
- Salesmanship
- Front-of-house display creation
- Bar terminology
- Food inspection
- Food and beverage pairings
- Order delivery practices
- Bill computation
- Beverage Preparation
- Wine service
- Wine pairing knowledge
- Time Management
- Clear Communication
- Team Leadership
- Customer Relations
- Cleaning
- Problem-Solving
- Computer Skills
- Guest service
- Relationship Building
- Table clearing
- Employee Training
- Language Fluency
- Table setup
- Payment Processing
- Safety awareness
- Beverage Making and Delivery
- Cash Register Operation
- Kitchen Operations
- Food Processing
- Dining room organization
- Table layout
- Multitasking Abilities
- Excellent Communication
- Customer service excellence
- Organizational Skills
- Team Collaboration
Certification
- Area of expertise License - Timeframe
- Area of certification, Company Name - Timeframe
- Licensed Job Title - Timeframe
- Area of certification Training - Timeframe
Additional Information
Servsafe
Languages
English
Full Professional
Thai
Native or Bilingual
Spanish
Limited Working
Chinese (Cantonese)
Limited Working
Timeline
Server Assistant
Wahoo Seafood Grill
08.2024 - Current
Server Assistant
Carnival Cruise Lines
10.2015 - 06.2023
Kasetsart University of Thailand
Bachelor Of Business Administration from Hotel, Motel, And Restaurant Management
- Area of expertise License - Timeframe
- Area of certification, Company Name - Timeframe
- Licensed Job Title - Timeframe
- Area of certification Training - Timeframe
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