Yuqing Feng
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
5
5
years of professional experience
3
3
Languages
8
8
years of post-secondary education
Work History
Restaurant Waiter
Mango Tango
02.2022 - Current
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Cashier
Shumi Ramen
04.2019 - 03.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Science - Management And Business Economic
University of California, Merced
Merced, CA 2020.08 - 2024.05
High School Diploma -
Castro Valley High School
Castro Valley, CA 2016.08 - 2020.06
Skills
Timeline
Restaurant Waiter
Mango Tango
02.2022 - Current
Bachelor of Science - Management And Business Economic
University of California, Merced
2020.08 - 2024.05
Cashier
Shumi Ramen
04.2019 - 03.2020
High School Diploma -
Castro Valley High School
2016.08 - 2020.06
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