Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

yurdaimy Lopez

Miami,FL

Summary

Dynamic Case Manager with a proven track record at D & L Community Support, excelling in problem-solving and relationship building. Enhanced client satisfaction through effective case management and comprehensive documentation, achieving positive outcomes. Skilled in time management and active listening, fostering a supportive environment for vulnerable populations.

Overview

12
12
years of professional experience

Work History

Case Manager

D & L Community Support
11.2020 - 01.2023
  • Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
  • Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
  • Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
  • Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Facilitated conflict resolution between parents or staff when necessary to maintain a harmonious atmosphere within the daycare center.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Attended professional meetings and conferences to maintain and improve professional competence.

Daycare Director

Discovery Years Learning Center
02.2011 - 11.2020
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Improved client engagement by implementing user-friendly appointment scheduling system.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
  • Trained new case managers, raising team's overall competency and service delivery standards.
  • Reduced client wait times for service access by optimizing internal referral processes.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Assessed community needs and identified resources for social and community service programs.
  • Provided leadership, guidance and support to staff members.
  • Partnered with local organizations to expand access to social and community services.
  • Advocated for social and community service programs to increase awareness and funding.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Managed volunteer programs focused on providing community services to underserved populations.

Education

Bachelor Of Education - Education

Higher Pedagogical Félix Varela
Cuba
07.2007

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building

Languages

English
Professional Working

Timeline

Case Manager

D & L Community Support
11.2020 - 01.2023

Daycare Director

Discovery Years Learning Center
02.2011 - 11.2020

Bachelor Of Education - Education

Higher Pedagogical Félix Varela

Similar Profiles

CREATE PROFILE