Yuri Caldwell
Alpharetta,GA
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, Optum and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Group Service Specialist
Apple Leisure Group
05.2023 - Current
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Set up flights, hotels and ground transportation for individuals and groups.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Housing Specialist
Beacon Hill
05.2021 - 05.2023
- Assisted clients with obtaining rental assistance during covid 19.
- Verified the accuracy of data before transcribing.
- Checked applications for fraud.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Oversaw housing plans for over 300 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Administrative Assistant
Affiliated Foot & Ankle
11.2019 - 05.2021
- Completed skilled administrative work to support all office staff and operational requirements.
- Maintained current and accurate medical records for over 100 patients weekly.
- Enhanced office efficiency by handling over 30 or more calls per day.
- Managed master calender and scheduled appointments for one provider based on optimal patient load and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Collected deductibles and copays to post money to patient accounts.
Front Office Coordinator
Northside Podiatry
05.2013 - 10.2019
- Maintain daily ledgers and facilities bank deposits.
- Coordinate and Schedule surgical procedures and appointments.
- Created and maintained medical records from time of admission through patient discharge.
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Verified benefits and worked with insurance companies to obtain payments.
- Entered procedure codes and diagnosis codes into medical billing software.
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Promoted consistent accuracy of billing information by reconciling over 100 accounts monthly.
Shipping and Receiving Clerk
Metalab
01.2012 - 05.2013
- Sorted and packaged over 70 pharmaceutical products.
- Maximized sales by shipping on time and accurately.
- Conducted routine inspections of medication storage locations.
- Reviewed order data to verify transactions and shipping dates
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
Customer Service/Waitress
Merrill Gardens LLC
02.2010 - 12.2012
- Ensured superior customer experience by addressing resident's concerns, demonstrating empathy and resolving problems.
- Assisted over 40 residents with food selection, inquires and order customization request.
- Developed reputation as efficient service provider with high levels of accuracy.
Education
Bachelor of Science - Business Administration And Management
Georgia State University
Atlanta, GA05.2025
High School Diploma -
Alpharetta High School
Alpharetta, GA05.2009
Skills
- Customer Satisfaction
- Schedule Coordination
- Verifying Insurance
- EMR Updating
- Medical Terminology
- Maintaining Confidentiality
- Inbound Phone Call Management
- Microsoft Excel
- Procedure Knowledge
- HIPAA Compliance
- Organizational Skills
Certification
- Licensed Life insurance Producer
- Licensed Health insurance Producer
- CMA - Certified Medical Assistant
Timeline
Group Service Specialist
Apple Leisure Group
05.2023 - Current
Housing Specialist
Beacon Hill
05.2021 - 05.2023
Administrative Assistant
Affiliated Foot & Ankle
11.2019 - 05.2021
Front Office Coordinator
Northside Podiatry
05.2013 - 10.2019
Shipping and Receiving Clerk
Metalab
01.2012 - 05.2013
Customer Service/Waitress
Merrill Gardens LLC
02.2010 - 12.2012
Bachelor of Science - Business Administration And Management
Georgia State University
High School Diploma -
Alpharetta High School
- Licensed Life insurance Producer
- Licensed Health insurance Producer
- CMA - Certified Medical Assistant
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