Meticulous executive assistant with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files and records and support teams with various administrative tasks. Outstanding knowledge of MS Office software.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Family Service Coordinator Assistant
Space Coast Early Steps
Melbourne, Florida
11.2022 - 08.2023
Maintained a clean, safe, and effective working environment.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Prepared welcome packages for new families containing relevant paperwork, community resources, and other important details.
Generate, update and maintain service provider request waitlist.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Request patient medical records and or RX in response to requests from case managers.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and filing.
Prepare and forward New Family Cover Letters and Written Prior Notice Letters to families coming into the program, and after any changes to case status.
Created new client intake folders and binders to file documents.
Scanned and filed forms, reports and correspondence electronically and hard copy.
Reviewed patient records and or referrals and collected necessary information for processing intakes for Spanish speaking families.
Generate, send, ensure for accuracy and process returned intake documents for Spanish speaking families.
Facilitate incoming and outgoing county to county transfers.
Organized and monitored mail and general office supplies for staff.
Organized outgoing mail for dispatch, including arranging for pickup or delivery.
Sorted and distributed incoming mail according to predetermined routing procedures.
Administrative Assistant
Veteran’s Resource Center
Palm Bay, FL
08.2016 - 07.2017
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Coordinated appointments, meetings and conferences.
Handled incoming calls and directed callers when appropriate to the Executive Service Officer
Responded to customer issues to provide immediate resolution.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Responded effectively to sensitive inquiries or complaints.
Oversaw correspondence, record tracking and data communications, resulting in improved automation of office operations.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Composed and edited complex letters, memos, reports, emails, presentations and other written correspondence as required by management.
Prepared expense reports on behalf of the executive in accordance with company policies and procedures.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Created travel arrangements for senior manager according to their requirements.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Updated contact lists regularly when changes occurred in contact information.
Human Resource Assistant
715th Military Police Company
Melbourne, FL
01.2014 - 07.2015
Administrative medical tasks: preparation of the medical reports, preparation and process for medical boards and separation, filing of medical data, maintain and update medical records.
HIPPA/Privacy Act certified.
Personnel support and assistance to the members of the company in respect to their medical and human resource necessities.
Read and route incoming mail and reply to relevant ones.
Order supplies and accurately process invoices.
Prepare correspondence on behalf of executive staff.
Organize workload to manage priorities.
Coordinate schedules, make appointments and prepare agendas for executive staff and soldiers.
Processed paperwork related to grievances, performance evaluations, promotions, awards, classifications and absence without leave.
Processed paperwork associated with personnel transactions such as promotions or terminations.
Scheduled appointments, meetings and conferences with soldiers to discuss and mitigate personnel issues.
Performed administrative tasks related to payroll processing and issues or benefit administration.
Prepared and set up new soldier orientations.
Gathered personnel records from other departments.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Logistics Technician
01.2007 - 01.2013
Maintain and update filing system of personnel clothing and equipment records
Inventory, accounting, and securing of property book items
Order, maintain, issue, and receive clothing and equipment for the company
Monitor and record incoming shipments, update shipping reports, and process in a timely manner
Prepare documents and shipping orders to route cargo, schedule vessel for on-time delivery, and consolidate cargo to make best use of the booked space
Monitor and update cargo transaction status/balance on-hand vs
In-transit quantities.
Education
Bachelor of Science - Organizational Management
Eastern Florida State College
Cocoa, FL
12-2023
Associate of Arts - Liberal Arts And General Studies
Eastern Florida State College
Cocoa, FL
08-2014
Skills
Excellent Interpersonal Skills
Strong written and verbal communication
Effective and Efficient Time Management
Organizational Skills
Discretion and Confidentiality
Project Support and Oversight
Attention to detail
Executive Support
Customer Service
MS Office
Document Management
Medical Terminology
Certification
CPR Certification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Family Service Coordinator Assistant
Space Coast Early Steps
11.2022 - 08.2023
Administrative Assistant
Veteran’s Resource Center
08.2016 - 07.2017
Human Resource Assistant
715th Military Police Company
01.2014 - 07.2015
Logistics Technician
01.2007 - 01.2013
Bachelor of Science - Organizational Management
Eastern Florida State College
Associate of Arts - Liberal Arts And General Studies