Yuri Dos Santos
Sanford,FL
Summary
Experienced with understanding customer needs and guiding them through car buying process. Utilizes extensive knowledge of automotive features and financing options to provide personalized recommendations. Track record of building lasting customer relationships and achieving sales targets through effective negotiation and customer service.
Overview
2
2
years of professional experience
Work History
Car Salesperson
Peacock Ford
09.2023 - 09.2024
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Server
Chillis
04.2022 - 08.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Langham Creek High School
Houston, TX05-2021
Skills
- Strong negotiation
- Building rapport
- Sales Presentations
- Persuasion techniques
- Closing deals
- Customer Service
- Price Negotiation
- Relationship Building
- Follow-up skills
- Friendly and Enthusiastic
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Car Salesperson
Peacock Ford
09.2023 - 09.2024
Server
Chillis
04.2022 - 08.2023
High School Diploma -
Langham Creek High School
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