Yuri Gessner
Roanoke
Summary
Results-driven administrative professional with background in leading organizational operations and improving efficiency. Known for exceptional team collaboration and achieving measurable outcomes. Reliable, adaptable, and skilled in strategic planning and resource management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager, Administration
Seventh Day Adventist Reform Movement - RHPA
08.2023 - Current
- Improved customer satisfaction with high-quality service standards and timely issue resolution.
- Reduced operational costs with effective budget management and resource allocation.
- Developed strong relationships with vendors for improved contract negotiations, resulting in cost savings for the company.
- Developed and implemented strategies to increase sales and profitability.
- Accomplished multiple tasks within established timeframes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Manager
FEDEX GROUND
06.2021 - 07.2022
- Responsible for ensuring safe and efficient package sortation by managing Package Handlers
- Participate in the development of and responsible for administering company safety strategies and programs
- Analyzes operational performance through direct observation, interpretation of reports, and collaboration with others
Ops. Admin I
FEDEX GROUND
10.2020 - 06.2021
- Assisted in clerical and administrative functions for station operational areas, including linehaul, quality assurance, and customer service
- Tending to damage and incorrectly addressed packages in a timely manner to optimize delivery time
Clerk Assistant
SEVENTH DAY ADVENTIST REFORM MOVEMENT
06.2016 - 12.2020
- Assisted with packing, mailing, and shipping products
Package Handler
FEDEX GROUND
05.2020 - 10.2020
- Loading and unloading packages within a warehouse or delivery vehicle
- Loading and unloading ICs and assisting stations to expedite loading
Education
Master of Business Administration (MBA) - Business Administration And Management
LIBERTY UNIVERSITY
Lynchburg, VA05.2025
Bachelor of Science - Management & Accounting
RADFORD UNIVERSITY
Radford, VA05.2022
Skills
- MS Excel Expert
- Team player
- Time management
- Customer service
- Data entry
- Critical thinking
- Fluent bilingualism
- Portuguese translation
- Problem-solving
- Team leadership
- Accounts receivable management
- Operations management
Certification
- Microsoft Office Specialist (MOS) Certification - Excel Expert 2019
Languages
Spanish
Limited Working
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
General Manager, Administration
Seventh Day Adventist Reform Movement - RHPA
08.2023 - Current
Operations Manager
FEDEX GROUND
06.2021 - 07.2022
Ops. Admin I
FEDEX GROUND
10.2020 - 06.2021
Package Handler
FEDEX GROUND
05.2020 - 10.2020
Clerk Assistant
SEVENTH DAY ADVENTIST REFORM MOVEMENT
06.2016 - 12.2020
Master of Business Administration (MBA) - Business Administration And Management
LIBERTY UNIVERSITY
Bachelor of Science - Management & Accounting
RADFORD UNIVERSITY
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