Summary
Overview
Work History
Education
Skills
Languages
TECHNICAL COMPETENCIES
Timeline
Generic

YURI LUDENA

Belleville,New Jersey

Summary

Adept at fostering team excellence and customer satisfaction, I honed my skills in barista training and cleanliness maintenance at The Tops Diner. My proactive approach led to improved service standards and drink preparation efficiency, enhancing both team performance and customer relationships through effective training and engaging service.

Overview

3
3
years of professional experience

Work History

Barista Shift Supervisor

The Tops Diner
07.2022 - 12.2024
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Barista Trainer

The Tops Diner
01.2022 - 10.2023
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees in groups and in one-on-one scenarios.

Host

The Tops Diner
01.2022 - 06.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

GED -

Unidad Educativa Santa Teresita
Ecuador
02-2012

Skills

  • Customer service
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed

Languages

Spanish
Full Professional
English
Professional Working

TECHNICAL COMPETENCIES

Software: Microsoft Office, Google Sheets, Wordpress, Mailchim

Timeline

Barista Shift Supervisor

The Tops Diner
07.2022 - 12.2024

Barista Trainer

The Tops Diner
01.2022 - 10.2023

Host

The Tops Diner
01.2022 - 06.2022

GED -

Unidad Educativa Santa Teresita
YURI LUDENA