Yuri Matias
Los Banos,Laguna
Summary
Proactive Assistant HR Operations Manager with extensive experience in team leadership, operations management, and customer service. Successfully empowered employees, conducted performance reviews, and maintained compliance with policies and procedures. Strong skills in inventory management, sanitation protocols, and resolving customer complaints, bringing a comprehensive approach to improving organizational efficiency and satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant HR Operations Manager
Norwegian Cruise Line
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Crew Enrichment Administrator
Norwegian Cruise Line
04.2022 - 10.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Sanitation Crew Member
Norwegian Cruise Line
07.2019 - 02.2022
- Maintained neat, clean and sanitized work areas.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Improved overall facility cleanliness by diligently following established sanitation protocols and guidelines.
Assistant Restaurant Manager
Jollibee Foods Corporations
02.2015 - 01.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
Bachelor of Science - Hotel And Restaurant Management
Colegio De Letran Calamba
Calamba, Laguna Philippines04.2011
High School Diploma -
Colegio De Los Baños
Los Baños, Laguna Philippines04.2007
Grade School -
People of Grace Christian Scool
Kamuning, Quezon City Philippines03.2003
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Management
- Policies and procedures implementation
- Employee Motivation
- Customer Relationship Management
- Client Relationships
- Sales background
Timeline
Assistant HR Operations Manager
Norwegian Cruise Line
10.2023 - Current
Crew Enrichment Administrator
Norwegian Cruise Line
04.2022 - 10.2023
Sanitation Crew Member
Norwegian Cruise Line
07.2019 - 02.2022
Assistant Restaurant Manager
Jollibee Foods Corporations
02.2015 - 01.2019
Bachelor of Science - Hotel And Restaurant Management
Colegio De Letran Calamba
High School Diploma -
Colegio De Los Baños
Grade School -
People of Grace Christian Scool
Similar Profiles
Chanica FrancoisChanica Francois
Cruise Specialist at Norwegian Cruise LineCruise Specialist at Norwegian Cruise Line
John Lawrence HernandezJohn Lawrence Hernandez
Marine Engineer at Norwegian Cruise LineMarine Engineer at Norwegian Cruise Line
ABRAHAM VIERMAABRAHAM VIERMA
First Hotel Engineer / Staff Chief Engineer (III/2) at Norwegian Cruise LineFirst Hotel Engineer / Staff Chief Engineer (III/2) at Norwegian Cruise Line
Jose Fletes HulseJose Fletes Hulse
Executive housekeeper at Norwegian Cruise LineExecutive housekeeper at Norwegian Cruise Line
KRISTINE MARIE D CEREZOKRISTINE MARIE D CEREZO
Global Loyalty Integration Lead at Shell Pilipinas CorporationGlobal Loyalty Integration Lead at Shell Pilipinas Corporation