Yuri Rodriguez
Kennedale
Summary
Dynamic Customer Support Specialist with a proven track record at Ryder, excelling in customer service excellence and conflict resolution. Adept at multitasking and workflow management, I successfully enhanced customer satisfaction while managing high-volume inquiries. Committed to operational excellence, and fostered strong relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Ryder Integrated Logistics
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Keep customer updated through out the repair of their unit.
- Send updates to dispatch or managers so they can arrange as needed.
- Answer the phone, assign road calls to mobile technicians
- Order parts as needed , keep up with inventory.
Technician
Kia Motors
07.2020 - 02.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed safety and emissions inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
General Manager
CubeSmart Self Storage
08.2017 - 07.2020
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Associate of Science -
The University of Texas At Arlington
Arlington, Texas, TXHigh School Diploma -
Waukegan High School
Waukegan, IL05-2009
Skills
- Customer service excellence
- Adaptability and flexibility
- Conflict resolution
- Customer relationship management
- Time management
- Appointment scheduling
- Multitasking and organization
- Workflow management
Certification
Leadership program graduate -2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Support Specialist
Ryder Integrated Logistics
04.2021 - Current
Technician
Kia Motors
07.2020 - 02.2021
General Manager
CubeSmart Self Storage
08.2017 - 07.2020
Associate of Science -
The University of Texas At Arlington
High School Diploma -
Waukegan High School