Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuriandry Romero

Summary

I bring a unique set of skills and qualities to my customer service role, drawing on my background in theatre. With effective communication skills honed through theatrical training, I am able to express myself clearly and engage customers in meaningful interactions. My training has also developed my empathy and emotional intelligence, allowing me to understand and connect with customers on a deeper level. Adaptability and flexibility, qualities cultivated through theatre's ever-changing roles and scenes, enable me to tailor my approach to meet individual needs and preferences. Additionally, my stage presence and ability to remain composed under pressure instill a sense of professionalism and poise when serving customers. Theatre's emphasis on creative problem-solving equips me with the ability to think outside the box and find innovative solutions to challenges that may arise. By leveraging these skills, I consistently deliver exceptional customer experiences that go above and beyond expectations, leaving a lasting impression.

Overview

4
4
years of professional experience

Work History

Server

Santa Salsa
03.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Food Runner

"COTE" Korean Steak House
02.2022 - 01.2023
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Server

The Standard Spa, Miami Beach
01.2021 - 12.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

TGI Fridays Restaurant
06.2020 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cook

The Cheek Kitchen
08.2019 - 01.2020

. Preparing and cooking a variety of dishes according to recipes or personal food quality and presentation meets the standards set by the establishment.


. Managing inventory and ordering supplies as needed.


. Maintaining a clean and sanitary work environment, including proper storage and handling of ingredients.


. Collaborating with the kitchen team to plan and execute daily menus.

Education

Bachelor of Arts - Theater Arts

Superior Institute of Arts
La Habana, Cuba
06.2019

Contemporary Dancer - Theatre Arts

The Director's Sons
(CUBA) Habana
01.2019

Skills

  • Customer Service: ensuring a positive dining experience
  • Communication: the ability to actively listen
  • Multi-tasking: Proficient in handling multiple tables simultaneously, maintaining attention to detail
  • Problem-solving: Maintaining a diplomatic approach to satisfy customers
  • Organization and Time Management: Prioritize effectively
  • Teamwork: Collaborative and effective communication within the team
  • Adaptability: Ductility to the costumer preferences and restaurant workflows
  • Trilingual( Spanish)(English)( French )

Timeline

Server

Santa Salsa
03.2023 - 08.2023

Food Runner

"COTE" Korean Steak House
02.2022 - 01.2023

Server

The Standard Spa, Miami Beach
01.2021 - 12.2021

Server

TGI Fridays Restaurant
06.2020 - 03.2021

Cook

The Cheek Kitchen
08.2019 - 01.2020

Bachelor of Arts - Theater Arts

Superior Institute of Arts

Contemporary Dancer - Theatre Arts

The Director's Sons
Yuriandry Romero