Yuridia Hernandez

Office Assistant - Audit Coordinator

PrimusLabs

06.2012 - Current

Started working with PrimusLabs as Office Assistant in June 2012, then in October I officially moved on to be a Food Safety Audit Coordinators position for Primus GFSI and Standard audits.
I Interacted with customers by phone, email or in-person to provide information and customer service.
Over the years, PrimusLabs sold its Operations department and became Primus Auditing Operations in 2015.
Primus Auditing Operations, is a third Party Food Safety Certifications that focus on produce. We provide, many different Food Safety audits for multiple schemes such as PGFSI, Global G.A.P, Standard Audits, SMETA, Regulatory audits, Organic Certification and Sustainability Standard.
As a Food Safety Audit Coordinator, I specialized in Global Food Safety Audits and Standard audits on the West Coast region (California, Arizona) and the northern part of Mexico Baja California, then Oregon, Washington and Hawaii.
I work with certain clients in the Baja California area with specific requirements for scheduling their audits
Archive documentation of data, client correspondence through email and office operations
Interact with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Maintain good relationship with customers and auditors to ensure growth for the company
Monitor new customers and direct them to either our USA or Mexico satellite offices to ensuring we provide best customer service
I coordinated, schedule and arranged meetings, created calendars invites to schedule audits based on auditor availability
Kept physical files and archiving information for authorized team members to use for other purposes
As Food Safety Audit coordinator I was responsible to retain customers by proving great customer service. Go above and beyond to schedule audits, auditor availability and ensuring customers were satisfied with our services by providing the best customer service experience
As an audit coordinator I was responsible to meet a certain criteria this included KPIs, preparing organizations for their next audit, Anniversary reminders, Registration Letters and verified information
I was one of the leading audit coordinators in our Operations department with scheduling West Coast area at some point.
Soon after I was integrated on the Global G.A.P team to pursue the scheduling for this scheme.
I received trainings, focused more on scheduling Global G.A.P audits and taking care of the Baja California Mexico region.
Through out these years, I've had other trainings and specialize on specialty audits for Global G.A.P and Organics
Soon after I persuade a new role position in the Organic department.
On the month of September 2020, I became an Audit coordinator for the organic scheme.
This position involved the same tasks but was more extent as I needed to be familiar with the different services and be able to provide the correct documentation based on the customer's needs.
I was able to assist organic customers with their applications, guide them and help them build up their organic program by using our application guide.
This position continues to uphold the existing task responsibilities, with the added inclusion of a personal objective to ensure that all certified organizations are aligned with their anniversary and maintain their good standing with the collaboration of our QA Organics team.
During my early integration into this Organic scheme, I successfully reduced the Information Request response window from 30 days to just 15 days. The primary goal behind this reduction was to proactively engage customers and increase the likelihood of scheduling annual audits to keep the organization on track.
As a member of the Organic team, I brought fresh perspectives and made strategic changes to certain processes. This included optimizing the timing for providing the Letter of Good Standing and encouraging more prompt responses from our clients to Information Requests
Being part of the Organic department, made me more aware of the inside out difference between a Food Safety audit and organics.
Some of my job duties are were as follow: Scheduling specialty audits, creating Service Agreements, calendar appointments and much more.
Keep track of anniversary dates and assisted with Additional Service through out the year of certification.
With scheduling specialty audits I was also responsible to ensure that the auditors remained active by meeting their auditor approval standard by scheduling their required amount of audits.
As the main coordinator for Global G.A.P and Organics, I was also responsible to schedule the Unannounced / Surveillance audits meet one of our accreditation requirements.
Assist with general information and guiding customers for appropriate documents depending on what scheme or audit they were applying for
In the role of an Audit Coordinator, our primary responsibilities include maintaining strong customer relationships through exceptional service. We ensure our customers know that they are not alone on their journey, and their contributions are highly valuable as we all play a crucial part in feeding and maintaining the food safety the world.
In 2022 my position changed to a Lead Operation Specialist
I kept my previous responsibility, but also participated in presentations, and I am part of a great project that will standardize all satellites offices in to an integrated program that will allow more visibility an enhancement on all processes.
Being a Lead Operation Specialist, I am able to assist and guide our new team members to a successful career.

Office Assistant

Carmen Guijarro Income Tax Services

10.2008 - 05.2009

This business was a Tax return business and additional services
As an office assistant I helped to organize every type of documents as well as helping enter information for tax returns
I was hired to assist in any type of office work such as notary public, and making copies or sending Money Grams
I also assisted with reading and writing on translating letters for customers that were not bilingual
My position was design to answer phone calls and making phone calls.

Customer Service

DiscoFiesta

03.2000 - 05.2009

DiscoFiesta was a record store, it's main merchandize was CDs, cassettes, DVDs etc
This job was specifically based on customer services, stocking and cashier
My main job was to assist on the customer's request, finding, searching the products or even putting orders
There was a lot of interaction with different people
Some of my jobs duties were:
Responded to customer requests for products, and placing orders
Assisting customer's questions regarding available merchandise, sales, current prices and upcoming new release of material
Organize and manage two other employees with their schedule to ensure there was always coverage to have available in the store.

Teachers Assistant

California Mini Corps

07.2004 - 07.2007

Mini-Corps is a statewide program to assist migrant student
This program provides direct tutorial services to increase academic achievement for migrant students
This program is also design to train college tutors for future teachers with migrant students
Both, master Teacher and tutor work together to help migrant students in classroom
Migrant students are only Spanish speakers, or English learners
Migrant students get behind on their school subjects due to the language barrier and from moving from place to place
My job duties were to plan and organize different activities with groups of migrant students
I had to translate school subjects and assist migrant students with their classroom assignments in separate groups depending how many students were in one classroom.

Summary

Overview

Work History

Office Assistant - Audit Coordinator

Office Assistant

Customer Service

Teachers Assistant

Education

Bachelor of Science - Sociology

Skills

Timeline

Office Assistant - Audit Coordinator

Office Assistant

Teachers Assistant

Customer Service

Bachelor of Science - Sociology

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