Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision.
Overview
13
13
years of professional experience
Work History
Front and Back Office Medical Assistant
Thomas Susko M.D.
10.2006 - 01.2015
Assessed calls and inquiries to prioritize services based on medical emergencies.
Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
Registered new patients and updated existing patient demographics by collecting detailed patient information.
Cross-trained in front-office procedures to back up reception staff.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Ordered prescription refills on behalf of existing office patients.
Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Posted payments and charges to patient accounts and participated in billing processes.
Transmitted paperwork between providers and insurance companies to facilitate billing.
Submitted patient statements and medical billing to insurance companies.
Triaged patients in-person and via telephone to help optimize clinical resources.
Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
Scheduling appointments in person or by telephone.
Medical Front Office Receptionist
Los Angeles Sports Medicine
01.2005 - 12.2005
Checked patient insurance, demographic, and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Completed clerical duties and tasks for clinic administration.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Front Office Receptionist/Medical Records Clerk
South Bay Family Medical Grp.
05.2002 - 12.2004
Checked patient insurance, demographic, and health history to keep information current.
Organized paperwork such as charts and reports for office and patient needs.
Managed multi-line phone system and pleasantly greeted patients.
Completed clerical duties and tasks for clinic administration.
Maintained current and accurate medical records for patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
VOCATIONAL DEGREE - Medical Assisting
SCROC
Torrance, CA
Skills
Patient Relations
Customer Service
Managing Prescription Refills
Customer Relationship Management
Documentation Procedures Expertise
Stocking Supplies
Charting Expertise
Office Supplies and Inventory
Clerical Support
Verifying Eligibility
Proper Sterilization Techniques
Languages
Spanish
Native or Bilingual
Timeline
Front and Back Office Medical Assistant
Thomas Susko M.D.
10.2006 - 01.2015
Medical Front Office Receptionist
Los Angeles Sports Medicine
01.2005 - 12.2005
Medical Front Office Receptionist/Medical Records Clerk
Medical Receptionist/Surgery Scheduler/Prior Authorization Specialist at Thomas W. Kramer, M.D., INC.Medical Receptionist/Surgery Scheduler/Prior Authorization Specialist at Thomas W. Kramer, M.D., INC.