Yuridia Olea

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Maintain proper records and documentation.

Responsible for leading and managing the customer service team, ensuring positive customer experiences, and maintaining high standards of service. This includes managing the front end operations, training and supporting cashiers, addressing customer concerns, and coordinating with other departments.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.