Yuridia Reyes Hernandez
Aberdeen,MD
Summary
Dynamic professional with proven expertise in customer service, relationship building, and team collaboration. Committed to enhancing customer satisfaction and loyalty through attentive service and operational excellence.
Overview
21
21
years of professional experience
Work History
Landscaping Business Owner
JS Land Service LLC
Aberdeen, MD
03.2019 - 02.2026
- Managed budgeting, forecasting, and financial planning for business growth initiatives.
- Oversaw team performance, providing mentorship and training to ensure high-quality service standards.
- Established strong client relationships, resulting in increased customer satisfaction and loyalty.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Costumer Service Leader (CSL)
Food Lion
Cockeysville, MD
02.2016 - 09.2018
- Led customer service team in delivering exceptional support and resolving complex inquiries.
- Developed and implemented training programs to enhance staff performance and service quality.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Developed staff schedules to maximize coverage during peak hours while controlling labor costs effectively.
- Fostered a positive work environment, promoting teamwork and communication among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
Walmart
Cockeysville, MD
01.2013 - 06.2016
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new associates on company policies and sales techniques to enhance team performance.
- Utilized point-of-sale systems for processing transactions, maintaining accuracy in cash handling.
- Led efforts to streamline checkout processes, improving customer satisfaction through reduced wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Ice Cream Shop Manager
Spring Meadow Farm
Upperco, MD
04.2009 - 11.2012
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock turnover through strategic ordering processes.
- Trained and mentored team members, fostering a collaborative work environment and enhancing performance.
- Implemented process improvements that increased operational efficiency and reduced waste in store management.
- Developed staff schedules, balancing labor costs with customer service needs during peak periods.
- Coordinated promotional events, increasing foot traffic and enhancing brand visibility within the community.
- Analyzed sales trends to adjust merchandising strategies, driving customer engagement and satisfaction.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Ice Cream Server
Spring Meadow Farm
Upperco, MD
04.2006 - 11.2008
- Provided exceptional customer service in fast-paced environment, ensuring positive experiences for patrons.
- Operated point-of-sale system efficiently, processing transactions and managing cash drawer accurately.
- Prepared and served a variety of ice cream products, maintaining high standards of quality and presentation.
- Assisted in training new staff on operational procedures and customer interaction techniques, fostering teamwork.
Restaurant Hostess
Genova's Restaurant
Hampstead, MD
02.2005 - 03.2007
- Greeted and seated guests, ensuring optimal customer experience and satisfaction.
- Managed reservation system, coordinating table assignments to maximize efficiency during peak hours.
- Assisted in training new staff on best practices for guest interactions and restaurant protocols.
- Communicated effectively with kitchen and wait staff to streamline service flow and reduce wait times.
Education
High School Diploma -
North Carroll High School
Hampstead, MDSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Relationship building
- Team collaboration
- Problem-solving
- Multitasking and organization
- Willingness to learn
- Multitasking
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Landscaping Business Owner
JS Land Service LLC
03.2019 - 02.2026
Costumer Service Leader (CSL)
Food Lion
02.2016 - 09.2018
Sales Associate
Walmart
01.2013 - 06.2016
Ice Cream Shop Manager
Spring Meadow Farm
04.2009 - 11.2012
Ice Cream Server
Spring Meadow Farm
04.2006 - 11.2008
Restaurant Hostess
Genova's Restaurant
02.2005 - 03.2007
High School Diploma -
North Carroll High School