Yuridia Torres
Wilkes-Barre,PA
Summary
Seeking for a related position to apply my organizational skills, natural business acumen and previous experience to fulfill the agency's mission. Hardworking Customer Service Representative with over 8 years of experience working within the telemarketing and administrative field. Trained in project and time management with extensive knowledge of conflict resolution and proven multitasking abilities.
Overview
14
14
years of professional experience
Work History
Machine Operator
Chewy
08.2018 - 05.2020
- Maximized productivity by keeping detailed production records and identifying hold-ups
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
Customer Service
Custom Staffing
04.2017 - 07.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
Receiving Clerk
Amazon
11.2016 - 02.2017
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
Customer Service/Cashier Team Lead
Raffi's Clothing Store
01.2015 - 05.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Physical Security Specialist
Securitas Security
01.2006 - 03.2012
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
Education
Criminal Justice
Berkeley College
New York, NYSkills
- Problem-Solving
- Attention to Detail
- Good Communication
- Computer Skills
- Teamwork and Collaboration
- Fluent in Spanish
- Excellent Interpersonal Skills
Timeline
Machine Operator
Chewy
08.2018 - 05.2020
Customer Service
Custom Staffing
04.2017 - 07.2018
Receiving Clerk
Amazon
11.2016 - 02.2017
Customer Service/Cashier Team Lead
Raffi's Clothing Store
01.2015 - 05.2016
Physical Security Specialist
Securitas Security
01.2006 - 03.2012
Criminal Justice
Berkeley College
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