Yuridia Vazquez
Lancaster ,CA
Summary
Highly organized Front Desk Receptionist/Collector with exemplary multitasking, time management, customer service skills and adept at persuading customers/insurance companies and obtaining payments. Responsible professional willing to go extra mile to assist others with solving problems. Eager to take on new role with long-term growth and advancement potential.
Overview
17
17
years of professional experience
Work History
Front Office/Collector
Advanced Endoscopy And Pain Center
08.2010 - Current
- Managed the front office, greeted and checked-in 60+ daily patients and responded to requests for information and appointments.
- Verified insurance information, collected copays and informed 60+ daily patients of their financial obligations.
- Maintain aging report with updates status report and notify account management of critical accounts.
- Communicate with insurance companies regarding denials, correct claims according to denials and process appeals if needed.
- Collect past due balances, make payment arrangements, post payments and finalize settlements in a timely manner.
Customer Service/ Supervisor
The Bass Place
01.2007 - 08.2010
- Managed a high volume of inbound calls, maintaining professionalism and efficiently handling customer requests.
- Assisted customers with product selection and recommendations based on their needs, contributing to increased sales revenue.
- Trained new team members on company policies and procedures, preparing them for success in their roles as Customer Service Sales Coordinators.
Education
Certificate - Medical Billing
Career Care Institute - Lancaster
Lancaster, CA05.2010
Associate of Arts - Business Administration
Antelope Valley College
Lancaster, CA05.2007
High School Diploma -
Lynwood High School
Lynwood, CA06.2001
Skills
- Administrative Skills
- Scheduling
- Multitasking Abilities
- Collection Techniques
- Gmed, Ez-Net Software
- Insurance Company Communication
Timeline
Front Office/Collector
Advanced Endoscopy And Pain Center
08.2010 - Current
Customer Service/ Supervisor
The Bass Place
01.2007 - 08.2010
Certificate - Medical Billing
Career Care Institute - Lancaster
Associate of Arts - Business Administration
Antelope Valley College
High School Diploma -
Lynwood High School
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