YURIDIA VENIZELOS
Katy,TX
Summary
Friendly and prompt front service clerk with excellent phone, computer, and office equipment skills. Highly skilled in multitasking, communication, and interpersonal interactions. Demonstrate unparalleled mathematical abilities and finesse in handling front office operations and processing payments. Knowledgeable and enthusiastic about enhancing team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Thrive in fast-paced environments with a motivational management style and a resourceful mindset.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Fresh Dental Care
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Tracked important information in OPEN DENTAL spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected all types of payments from card,cash, to checks, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Front Desk Manager
SBS Volleyball
10.2022 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving concerns
- Streamlined check-in and check-out process whilst handling all payments through the facility
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations
- Mentored and trained new hires, fostering a supportive work environment and also making sure they are fit for the position
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival
- Ensured data accuracy through regular audits of guest profiles
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
Front Desk Receptionist
Star's Gymnastics
10.2021 - 09.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Streamlined office operations for improved productivity with effective organization and communication skills
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Increased guest retention by maintaining a welcoming and organized reception area
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Scheduled appointments and lessons while accurately using reservation software, reducing conflicts or double bookings
- Maintained accurate records of visitor logs for security purposes and compliance with company policies
Education
Associate of Science - Radiology Technology
Lonestar
Cypress04.2027
High School Diploma -
Mayde Creek High School
Houston, TX05.2023
Skills
- Bilingual ( Spanish & English )
- Leadership & Organization
- Customer service
- Telephone etiquette
- Data entry
- Appointment scheduling
- Attention to detail
- Verbal and written communication
- Front office management
- Skilled in Open Dental
- Multi-line telephone systems
- Multitasking and organization
- Punctual and reliable
- Time management
- Payment processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Fresh Dental Care
02.2024 - Current
Front Desk Manager
SBS Volleyball
10.2022 - 01.2024
Front Desk Receptionist
Star's Gymnastics
10.2021 - 09.2022
High School Diploma -
Mayde Creek High School
Associate of Science - Radiology Technology
Lonestar
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