Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yuriel Gutierrez

Houston

Summary

Organized and motivated individual able to apply time management and organizational skills in various environments. Seeking an entry-level position to expand my learning, knowledge, and skills. Self-motivated and friendly with the ability to learn new tasks and to speak English and Spanish fluently.

Overview

6
6
years of professional experience

Work History

Fema Disaster Helpline Customer Service

ManpowerGroup
11.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Bilingual Helper
  • Effective communication

Front Desk Receptionist

Q&B Sports
12.2021 - 10.2024
  • Assisted 20+ daily customers with check out, answering outstanding questions
  • Greeted customers upon on their entry, following through on requests and questions
  • Trained 4 new members on sport protocols and monitor closely to improve performance
  • Carried out all transactions on cash register, including cash, checks, card payments, and refunds or exchanges
  • Answering incoming calls in a customer friendly and professional manner by expressing a greeting and identifying company and self
  • Responsible for scheduling new and returning customers in one of three soccer fields
  • Regularly trusted to open and close store, including balancing the cash drawer
  • Handle filing and data entry as requested such as name, addresses, card numbers, etc
  • Maintain the reception area, keeping it clean and free of clutter

Recruiting Assistant

Sphere.Club
03.2024 - 09.2024

Recruited People Too Join the Sphere.Club Program


Message people and let them know about this cool soccer/fitness experience


Bring people into the sports facility show them around


Suggest people too suscribe too a daily Program Membership or too a Monthly Membership


Advertise pictures on Social Media such as events for the community or daily Clases

Fulfillment Associate Retail

Macys Inc., Gap Inc
09.2023 - 02.2024
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted customers and directed to requested products.
  • Interacted with guests in friendly and knowledgeable way.
  • Recorded daily activities for inventory control.

Construction Crew Member

Local Contruction Company
02.2023 - 08.2023
  • Achieved smooth transitions between project phases by efficiently assembling necessary materials before job commencement.
  • Supported efficient project management with accurate documentation of daily progress reports and attendance records.
  • Increased client satisfaction through open communication channels, addressing concerns promptly and professionally.
  • Adhered strictly to local building codes, maintaining compliance throughout the entire construction process.
  • Promoted a positive work environment by fostering teamwork among crew members, leading to increased productivity on site.
  • Collaborated with supervisors for timely completion of projects within budget constraints.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.

Landscape Worker

Myself
02.2022 - 08.2023
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
  • Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
  • Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
  • Supported team members in completing tasks efficiently by sharing expertise on plant care, landscape design principles, and best practices for maintaining healthy landscapes.
  • Improved plant health through proper pruning, fertilizing, and pest control techniques.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Mowed lawns using self-propelled and riding mowers.
  • Edged and mowed lawns, flowerbeds and landscape features.
  • Cut trees and shrubs to shape and maintain landscape.
  • Maintained gardening tools by replacing blades and fluids.

Barber

Myself
05.2021 - 01.2022
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Styled hair according to customer preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
  • Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
  • Customized hair treatments for clients with unique needs, enhancing customer satisfaction.
  • Developed loyal customer base through exceptional service and attention to detail in every cut and shave.
  • Consulted with customers to understand hair cut, color and styling desires.
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.

Car Wash Employee

Speedy Stop
07.2020 - 12.2020
  • Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
  • Improved customer satisfaction by providing efficient and thorough car wash services.
  • Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
  • Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
  • Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.
  • Boosted overall efficiency by assisting coworkers in prepping vehicles for the washing process, including removing debris from exterior surfaces.
  • Maintained positive relationships with returning customers through friendly interactions while efficiently processing transactions at the cashier station.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Supported company objectives by adhering to all policies and procedures, including proper uniform attire and punctuality.
  • Collaborated with other employees to ensure optimal workflow during busy periods of operation.
  • Enhanced team productivity by maintaining a clean and organized work environment.
  • Promoted a safe work environment by following all company protocols and reporting any hazards or concerns to management.
  • Elevated quality standards with meticulous attention to detail while hand-drying cars after they exited the automated washing system.
  • Increased repeat business through excellent customer service and attention to detail.
  • Contributed to company growth with upselling additional services such as waxing, interior detailing, and tire treatments.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.
  • Cleaned and polished vehicle interiors and exteriors to high standards.
  • Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.

Cashier Assistant

Jack in the Box
08.2019 - 07.2020
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Worked with other associates to support cashiers and management needs.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Streamlined transaction times with effective cash handling and scanning techniques.
  • Updated product displays to attract customer attention and encourage purchases.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Improved team morale, leading by example and supporting coworkers during peak hours.
  • Assisted in training new hires, sharing best practices and company standards.
  • Reduced transaction errors by attentively scanning items and entering data.

Cashier Assistant

Burger King
02.2019 - 08.2019
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Retrieved items for customers and verified prices.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Trained new cashier team members in customer service and money handling processes.

Education

Barber 1000 Hours Certificate - Barber Program

Northwest Educational Center
Houston, TX
08-2020

High School Diploma -

Yes Prep Northbrook High School
Houston, TX
03-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Computer skills
  • Active listening
  • Problem resolution
  • Verbal communication
  • bilingual
  • able too communication with people
  • hard working
  • focus

Accomplishments

  • Collaborated with team of different circumstances in the development of different Projects.
  • Achieved goals by completing tasks with accuracy and efficiency.
  • Finish High School In A advanced School
  • Finish Barber School
  • Can Communicate With anybody
  • Speak and Write 2 languages English and Spanish

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Fema Disaster Helpline Customer Service

ManpowerGroup
11.2024 - 03.2025

Recruiting Assistant

Sphere.Club
03.2024 - 09.2024

Fulfillment Associate Retail

Macys Inc., Gap Inc
09.2023 - 02.2024

Construction Crew Member

Local Contruction Company
02.2023 - 08.2023

Landscape Worker

Myself
02.2022 - 08.2023

Front Desk Receptionist

Q&B Sports
12.2021 - 10.2024

Barber

Myself
05.2021 - 01.2022

Car Wash Employee

Speedy Stop
07.2020 - 12.2020

Cashier Assistant

Jack in the Box
08.2019 - 07.2020

Cashier Assistant

Burger King
02.2019 - 08.2019

Barber 1000 Hours Certificate - Barber Program

Northwest Educational Center

High School Diploma -

Yes Prep Northbrook High School
Yuriel Gutierrez