Summary
Overview
Work History
Education
Skills
REFERENCE
Timeline
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YURIEN FONTANILLA HEREDIA

Miami,FL

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

20
20
years of professional experience

Work History

Sales Associate

MERCADDO TECAMA
01.2024 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Food and Beverage Supervisor

NANDO RESTAURANTE
11.2023 - 01.2024
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Account Manager

CIMEX
01.2004 - 09.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Education

Associate of Technology - Accounting And Finance

ASDRUBAL LOPEZ VAZQUEZ
GUANTANAMO
05.2008

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Sales team training
  • Sales strategy development

REFERENCE

UPON REQUEST

Timeline

Sales Associate

MERCADDO TECAMA
01.2024 - 03.2024

Food and Beverage Supervisor

NANDO RESTAURANTE
11.2023 - 01.2024

Account Manager

CIMEX
01.2004 - 09.2023

Associate of Technology - Accounting And Finance

ASDRUBAL LOPEZ VAZQUEZ

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YURIEN FONTANILLA HEREDIA