Yurii Pylypenko
Renton,WA
Summary
Experienced Operations Manager with a proven track record of success in the relocation industry. Over the past 5 years, effectively led and supervised cross-functional teams to ensure seamless operations and exceptional customer service. Proficient in sales, resource allocation, process improvement, and budget management. Skilled in developing strategic initiatives, optimizing efficiency, and maintaining compliance with industry regulations. Strong communication and leadership abilities, coupled with a dedication to driving continuous improvement. Committed to delivering high-quality service and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Manager, Sales Lead
Allstate Moving LLC
01.2020 - 04.2023
- Oversee Operations: Managed all aspects of relocation company's operations, ensuring smooth and efficient processes
- Sales lead: Utilized lead generation programs to qualify leads, follow up and close in person and over phone. In person close rate over 70%
- Coordinated and monitored activities of various departments, such as logistics, transportation, customer service, and warehouse operations
- Staff Supervision: Lead and supervised a team of employees, including dispatchers, movers, drivers, and administrative staff
- Provided guidance, training, and support to ensure high-quality service delivery and adherence to company policies and procedures
- Resource Allocation: Optimized resource allocation, including personnel, equipment, and vehicles, to meet customer demands and maximize operational efficiency
- Monitored and analyzed resource utilization to identify opportunities for improvement and cost reduction
- Customer Service: Ensured excellent customer service throughout the moving process
- Addressed customer inquiries, concerns, and complaints promptly and professionally
- Implemented and maintained quality control standards to meet or exceed customer expectations
- Process Improvement: Continuously evaluated operational processes to identify areas for improvement
- Implemented strategies to streamline operations, enhance productivity, and reduce costs
- Developed and implemented SOPs (Standard Operating Procedures) to ensure consistent service delivery and compliance with industry regulations
- Budget Management: Developed and managed operations department budget, including forecasting expenses, monitoring costs, and implementing cost-saving initiatives
- Analyzed financial data to make informed decisions and achieve financial objectives
- Vendor Management: Establish and maintain relationships with external service providers, such as subcontractors, suppliers, and equipment rental companies
- Negotiate contracts, monitor performance, and ensure compliance with service level agreements
- Strategic Planning: Collaborate with senior management to develop and implement long-term operational strategies and goals
- Contribute to business development efforts by identifying opportunities for growth, expansion, and process innovation.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
Operations Manager
PNB Trucking LLC
02.2018 - 01.2020
- Increased company income by 20% by establishing new business partnerships
- Maximized driver time and efficiency by revamping delivery schedules and workloads for 25 drivers
- Oversee research, development, and launch of new profitable area routes
- Supervise completion of financial paperwork, tracking reports, and operations
- Identify inefficiencies and make recommendations for business improvements
Loan Consultant
BNP Paribas
01.2013 - 06.2015
- Successfully supported sales of consumer loans to private citizens in person and online
- Analyzed financial datasets using internal BNP software and advanced Excel
- Conducted interviews and developed relationships with prospective clients on a daily basis
- Collected required documents for evaluation of consumer needs and credit effectiveness
Education
Master of Business Administration - Global Management
City University of Seattle, City University of SeattleTaras Shevchenko National University
Seattle, WA04.2018
Master of Science - International Economic Relations
Taras Shevchenko National University
Kyiv, Ukraine06.2013
Bachelor of Science - Bachelor of International Economic Relations
Taras Shevchenko National University
Kyiv, Ukraine06.2011
Skills
- Superb Time Management Skills
- Assignment Delegation
- SAP Expertise
- Invoice Processing
- Suggestive Selling
- Acquire New Business
Timeline
Operations Manager, Sales Lead
Allstate Moving LLC
01.2020 - 04.2023
Operations Manager
PNB Trucking LLC
02.2018 - 01.2020
Loan Consultant
BNP Paribas
01.2013 - 06.2015
Master of Business Administration - Global Management
City University of Seattle, City University of SeattleTaras Shevchenko National University
Master of Science - International Economic Relations
Taras Shevchenko National University
Bachelor of Science - Bachelor of International Economic Relations
Taras Shevchenko National University
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