YURIKO DEAN
Lakeland
Summary
Expert in customer service and detail-oriented Administrative Assistant with 5+ years of experience, with a proven track record in achieving goals and provided tasks quickly.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Tredit Tire & Wheel
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed and managed accounts receivable invoices, ensuring timely billing and accurate account reconciliation.
- Maintained accurate records of all invoicing transactions and updated customer accounts accordingly.
- Processed customer orders and sales transaction, ensuring accuracy and timely updates in the system.
Strategic Development Coordinator
Powerback Rehabilitation
02.2018 - 11.2024
- Supported Regional Vice Presidents.
- Processed invoices using (software/tools), ensuring accuracy and adherence to company billing standards.
- Processed and shipped out office, therapy, and PPE supplies.
- Coordinated internal communications by sending out emails to relevant employees and departments.
- Handled the end-to-end process of supply ordering, from initiating requests to receiving orders.
- Designed and created custom Google Forms to streamline data collection and improve workflow.
- Assisted in developing, reviewing, and managing contracts to ensure compliance with company policies and legal requirements.
Administrative Assistant & Receptionist
The Alliance
09.2017 - 01.2018
- Managed a high volume of incoming phone calls, providing information and directing calls to the correct team members.
- Prepared Excel spreadsheets for (specific purpose, e.g., sales tracking, inventory management, budgeting), optimizing data organization and reporting.
- Managed and tracked pending insurance policies, ensuring timely follow-up and resolution of outstanding issues.
- Managed inventory and ordered office supplies, ensuring availability and efficient stock levels for daily operations.
- Created and posted job advertisements on various job boards and company websites to attract qualified candidates.
- Coordinated and scheduled conference meetings, ensuring all logistical arrangements were in place for smooth execution.
Third Key Management
Claire's
01.2015 - 09.2017
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall satisfaction.
- Maintained inventory levels by restocking shelves, ensuring products were easily accessible and organized for customer convenience.
- Processed financial transactions, including cash, credit, and debit payments, maintaining accuracy and adhering to company policies.
- Performed ear piercings for clients, ensuring a safe, hygienic, and professional experience while maintaining high customer satisfaction.
Sales Associate
Dillards
11.2013 - 01.2015
- Successfully marketed and sold premium cosmetic brands, utilizing product knowledge and customer engagement to meet sales goals.
- Provided professional makeup artistry services for clients, specializing in (e.g., special events, weddings, photo shoots) to enhance their appearance and achieve desired looks.
- Processed financial transactions, including cash, credit, and debit payments, maintaining accuracy and adhering to company policies.
- Designed and implemented visual merchandising displays to maximize product visibility.
Cashier
Target
11.2007 - 02.2009
- Processed financial transactions, including cash, credit, and debit payments, maintaining accuracy and adhering to company policies.
- Demonstrated and sold electronics products, including (e.g., smartphones, computers, home appliances), ensuring customer satisfaction and meeting sales goals.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall satisfaction.
- Maintained inventory levels by restocking shelves, ensuring products were easily accessible and organized for customer convenience.
Education
High School Diploma or Equivalent -
Plant City High
Skills
- Accurate data entry
- Office administration support
- Sales experience
- Collaborative teamwork
- Customer engagement
- Effective multitasking
- Effective organizational skills
- Strategic task management
- Effective written communication
- Contract building
- Proficient typing skills
- Office software proficiency
- Accounts Receivable & invoicing
- Billing & collections
- Customer account management
- Payment tracking & reconciliation
Timeline
Administrative Assistant
Tredit Tire & Wheel
01.2025 - Current
Strategic Development Coordinator
Powerback Rehabilitation
02.2018 - 11.2024
Administrative Assistant & Receptionist
The Alliance
09.2017 - 01.2018
Third Key Management
Claire's
01.2015 - 09.2017
Sales Associate
Dillards
11.2013 - 01.2015
Cashier
Target
11.2007 - 02.2009
High School Diploma or Equivalent -
Plant City High
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