Yuriko Lopez

• Answer inbound, outbound calls Answer inquiries Help customers with any inquiries such as contracts Interest questions , payments , due dates change , permission to go out of state

• Demonstrated ability to multi-task while speaking with customers.
• Greeted each caller in a friendly manner and established rapport.
• Adhered strictly to confidentiality requirements when dealing with sensitive information.
• Resolved escalated customer service issues in a timely fashion.
• Offered solutions for difficult customer service issues based on established guidelines and procedures.
• Maintained detailed records of customer interactions, transactions, comments and complaints.
• Explained company policies and procedures to customers in a courteous manner.