YURI DEL CISNE LUDENA CALERO
Harrison,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
TOPS DINER
EAST NEWARK, New Jersey
01.2022 - Current
- Scheduled staff shifts according to business needs.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Inspected coffee brewing equipment to ensure proper functioning.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Assisted management in developing training materials for new employees.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Ordered products from suppliers when inventory was low or out of stock.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Resolved customer complaints in a polite and professional manner.
- Promoted positive team morale by encouraging collaboration among staff members.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Established and adjusted ordering parameters to manage inventory.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Analyzed sales data to identify trends and adjust strategies for maximizing profits.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Coordinated with vendors and suppliers to ensure timely delivery of high-quality products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Host
TOPS DINER
East Newark , NJ
01.2022 - 06.2022
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided excellent customer service by anticipating customer needs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Resolved conflicts between customers when necessary.
- Inspected dining areas for any damages or defects.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
Associate of Science - OBSTETRICS
UNIVERSIDAD CENTRAL DEL ECUADOR
ECUADOR06-2018
Skills
- Staff Motivation
- Sales Promotion
- Product Upselling
- Menu development
- Barista Training
- Scheduling Coordination
- Espresso machine operation
- Worker Training
- Work Area Inspection
- New Products Evaluation
Languages
English
Professional
Spanish
Full Professional
Certification
- DRIVER LICENSE
Timeline
Barista Shift Supervisor
TOPS DINER
01.2022 - Current
Host
TOPS DINER
01.2022 - 06.2022
Associate of Science - OBSTETRICS
UNIVERSIDAD CENTRAL DEL ECUADOR
- DRIVER LICENSE
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