Yurinia Ramos
Norman,OK
Summary
Seeking an opportunity to acquire knowledge and experience for personal growth and professional development within your esteemed organization. Eager to take on new assignments and challenges, to become a leader who contributes to the company's success. Committed to continuous learning and delivering high-quality work aligned with the organization's values and objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Family Support Coordinator
US Committee for Refugees and Immigrants
05.2023 - Current
- My responsibilities as a family support coordinator include providing appropriate resources for the families, assessing the child and the sponsor, helping them understand the rules and regulations in the US, listening to their needs, providing professional and flexible hours, helping them navigate court dates, calling them twice monthly to make sure that they are doing well, and more.
- I am responsible for 25 cases, maintain the proper documentation, and attend meetings and pieces of training.
- Build a safe plan if needed.
- Travel to different states to support the families and children on their arrival.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services.
- Improved family support services by developing and implementing comprehensive programs tailored to individual needs.
- Intervened in crises and counseled children experiencing emergencies and disruptive incidents.
- Collaborated with a multidisciplinary team of professionals to ensure holistic support for each family's unique needs.
- Promoted community integration by providing extensive physical, emotional, and social support.
- Developed trust-based relationships with clients through active listening skills, non-judgmental attitudes, and genuine concern for their wellbeing.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Enhanced cultural competence within the organization by participating in diversity training and incorporating diverse perspectives into program planning and service delivery.
- Reported child abuse following legal standards of mandatory reporters.
- Provided emotional support to families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
- Reduced barriers to accessing support services through advocacy efforts that address systemic issues within the community.
- Increased access to resources for families by establishing partnerships with local organizations and businesses.
- Identified potential risks in individual cases, initiating appropriate interventions when necessary to ensure child safety and welfare.
- Empowered parents with knowledge about their rights, responsibilities, and options regarding their children's education, healthcare, and other essential services.
- Streamlined case management procedures by maintaining accurate records and utilizing efficient filing systems for easy information retrieval.
- Connected families to relevant community resources such as mental health services or housing assistance programs as needed.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Optimized service delivery through the continuous evaluation of program effectiveness and implementation of necessary adjustments.
- Documented data and completed accurate updates to case records.
Teacher
Capitol Hill Middle School
09.2022 - 01.2023
- I worked as a 7th grade teacher at Capitol Hill Hill Middle school
- Documenting progress reports, grading, assisting other programs, coach basketball, and provide after school class.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Child Welfare Specialist II
DHS CHILD WELFARE
10.2020 - 01.2022
- I started as a child welfare assistant for a few months
- Translating for Spanish cases, court, CSM, home interviews, letters that were sent to families, video calls from different countries, forensics, and anything that the welfare needed me to do
- I was handling a full caseload of 19 cases
- I was closing 5 cases a week, connecting families to different resources
- I was removing re-home, and safety planning for the children who were coming under CPS custody
- Making sure that children were in a safe environment by placing them in emergency placement and doing a safe plan for the children
- Typing my commitments and goals for the day
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Increased access to resources for struggling families by connecting them with relevant community organizations and programs.
- Continuously updated professional knowledge and skills by attending trainings, conferences, and workshops related to child welfare best practices.
- Assisted in the placement of children into safe, nurturing foster homes by conducting comprehensive home studies.
- Ensured child safety through regular home visits, careful documentation, and ongoing communication with involved parties.
- Enhanced public awareness of child welfare issues through community presentations and participation in local events promoting child safety and wellbeing.
- Provided crisis intervention services as needed for clients experiencing urgent challenges related to child protection concerns or family dynamics issues.
- Developed strong relationships with clients, fostering trust and rapport to better support their needs throughout the case process.
- Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
- Contributed to improved inter-agency collaboration by participating in joint meetings, training, and initiatives focused on enhancing child welfare practice.
- Promoted positive youth development by implementing evidence-based programs targeting behavioral issues, mental health concerns, or educational needs.
- Collaborated with multidisciplinary teams to ensure optimal service delivery for children and families.
- Maintained accurate records of client interactions, service referrals, andcase plan progressions in adherence to agency standards for quality assurance purposes.
- Reduced risk factors for child abuse and neglect by providing timely interventions and supportive services to at-risk families.
- Managed complex caseloads effectively while adhering to strict timelines as mandated by federal regulations or state policies.
- Facilitated successful adoption placements by completing detailed assessments and matching children with appropriate adoptive families.
- Mentored new Child Welfare Specialists through sharing knowledge and experience gained from years of practice, fostering a supportive team environment.
- Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
- Strengthened client engagement by utilizing trauma-informed practices when engaging with children and families experiencing adversity.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics, and reports to meet strict standards.
- Intervened in crises and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Collaborated with school personnel, parents, and mental health providers to maintain a comprehensive and integrated approach to student services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional, and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
Family Support Coordinator
The Latino Community Development Agency
10.2019 - 05.2020
- Family support, talk to the families before they get referred with PAT or Safe Care program, and help them to connect with services around Oklahoma City
- Listen to those families that are struggling with depression or need extra help
- Enter all the new families in ETO
- Safe Care home visitations, help those families with a high risk which means that they are dealing with domestic violence, drugs, and other things
- Do the home visit once a week, finding new sources for those families
- Improved family support services by developing and implementing comprehensive programs tailored to individual needs.
- Collaborated with a multidisciplinary team of professionals to ensure holistic support for each family's unique needs.
- Developed trust-based relationships with clients through active listening skills, non-judgmental attitudes, and genuine concern for their wellbeing.
- Implemented evidence-based interventions to address specific family challenges, such as behavior management techniques for children with developmental disabilities.
- Provided emotional support to families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
- Reduced barriers to accessing support services through advocacy efforts that address systemic issues within the community.
- Increased access to resources for families by establishing partnerships with local organizations and businesses.
- Promoted positive interactions among family members by organizing group activities focused on teamwork and cooperation.
- Identified potential risks in individual cases, initiating appropriate interventions when necessary to ensure child safety and welfare.
- Empowered parents with knowledge about their rights, responsibilities, and options regarding their children's education, healthcare, and other essential services.
- Assisted clients in setting realistic goals and developing action plans to achieve them while providing ongoing support and encouragement along the way.
- Evaluated program success using qualitative data from surveys or interviews alongside quantitative data from service utilization rates.
- Monitored progress and documented patient health status changes to keep thecare team updated.
- Streamlined case management procedures by maintaining accurate records and utilizing efficient filing systems for easy information retrieval.
Childcare Provider
My Small Wonders Child Development Center
02.2019 - 10.2019
- My ratio was 6 to 1 teacher, I was in charge of changing diapers, feeding the children, doing activities, following nap schedules, welcoming new babies, welcoming the parents, providing parents information about their child day, working with activities and more
Lead Teacher
Rainbow Child Care Center
12.2017 - 06.2018
- For a Toddler room
- I do a weekly curriculum for our classroom, schedule activities for children, also diaper changes, help parents with their questions and concern about their children
- I help children develop their physical, cognitive, and feelings
- I keep records of our children development, diaper changes and daily routines and activities that we have throughout the day
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Shift Supervisor
Burger King
12.2016 - 11.2017
- For Burger King
- I was hired as a shift supervisor; my duties consist of financial activities; such as cash handling, deposit preparation, and payroll
- Resolve customer complaints regarding food service, compile and balance cash receipts at the end of the day
- Also inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Shift Supervisor
Panera Bread
11.2015 - 10.2016
- I started as a cashier, and move to shift supervisor after four months working with them
- I run shifts, perform accounting functions, open and close shifts, manage and schedule assets and employees, and supervise operations and functions of workers
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Home Care Provider
Child Development Center (Naval Air Station)
01.2010 - 10.2012
- I open my own Child care center with the Naval Air Station
- I had the responsibility of opening my house for Active Duty families
- My ratio was seven kids to one teacher, I prepare meals, had a meal plan for each week, weekly curriculum, plan a daily activity for our children, monitor diaper changes, and nap time
- I kept records of the children's development, payments, and communication with parents
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, MO05-2021
Associates - Psychology
West Hills Community College
Lemoore, CA01.2017
Skills
- Administration and Management
- Education and Training
- Customer and Personal Service
- Psychology
- Toddler Care
- Teaching
- Childcare
- Recruiting
- Human Resources
- Management
- Budgeting
- Shift Management
- Infant Care
- Early Childhood Education
- Interviewing
- Employee Orientation
- Event Planning
- Mentoring
- Presentation Skills
- Tutoring
- Multilingual
- Administrative Experience
- Babysitting
- Organizational Skills
- Office Management
- Classroom Management
- Experience with Children
- Program Development
- Quality Assurance
- Sales
- Program Management
- Word processing
- Microsoft Word
- Case Management
- Translation
- Social Work
- Child Protective Services
- Driving
- Analysis skills
- Developmental disabilities experience
- Civil rights
- Bilingual
- Child welfare
- Crisis intervention
- Conflict management
- Motivational interviewing
Certification
- CPR Certification
- First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Assessments
- Customer Focus & Orientation, Completed, 04/01/19
- Work Style: Reliability, Completed, 03/01/19
- Front Desk Agent (Hotel), Proficient, 05/01/20
- Working with MS Word Documents, Proficient, 05/01/20
Languages
Spanish
Full Professional
Timeline
Family Support Coordinator
US Committee for Refugees and Immigrants
05.2023 - Current
Teacher
Capitol Hill Middle School
09.2022 - 01.2023
Child Welfare Specialist II
DHS CHILD WELFARE
10.2020 - 01.2022
Family Support Coordinator
The Latino Community Development Agency
10.2019 - 05.2020
Childcare Provider
My Small Wonders Child Development Center
02.2019 - 10.2019
Lead Teacher
Rainbow Child Care Center
12.2017 - 06.2018
Shift Supervisor
Burger King
12.2016 - 11.2017
Shift Supervisor
Panera Bread
11.2015 - 10.2016
Home Care Provider
Child Development Center (Naval Air Station)
01.2010 - 10.2012
- CPR Certification
- First Aid Certification
Bachelor of Arts - Psychology
Columbia College
Associates - Psychology
West Hills Community College
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