Yurisell Gomez
Passaic
Summary
Bilingual professional with a Bachelor’s in Criminal Justice and extensive experience in customer service and community engagement. Strong skills in administrative tasks, data entry, and recordkeeping gained in law enforcement and retail leadership roles. Expertise in managing priorities, resolving customer concerns, and maintaining accuracy under pressure, seeking a role in BDC, customer service, or sales support.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin Donuts
05.2023 - Current
- Achieved high customer satisfaction rates through effective service during peak hours.
- Ensured food and beverage quality by adhering to brand preparation standards.
- Streamlined transactions by accurately processing payments at the cash register.
- Maintained compliance with health regulations to ensure a safe, clean workspace.
- Enhanced service flow by restocking inventory and managing drive-thru operations efficiently.
- Trained new staff on coffee preparation and customer service for consistency.
Intern
Passaic Police Department
09.2024 - 12.2024
- Provided front desk support, which ensured efficient communication and assistance for visitors and community members
- Organized documents systematically, helping maintain a well-structured filing system that improved accessibility
- Conducted data entry tasks, which enhanced the accuracy of records and streamlined information retrieval
- Assisted in community programs, fostering positive relationships between the police department and local residents
- Gained valuable insights into police operations, which broadened my understanding of law enforcement and community safety initiatives
Shift leader
Walgreens
05.2022 - 06.2023
- Created a welcoming atmosphere through effective supervision of daily store operations.
- Maintained high service standards by monitoring team performance and task assignments.
- Ensured financial accuracy by managing cash operations and processing deposits.
- Optimized inventory control and store presentation to enhance customer shopping experience.
- Promoted customer loyalty by resolving inquiries and issues promptly and effectively.
- Established a safe environment by ensuring compliance with store policies and safety regulations.
Education
Graduate -
Passaic High School
Passaic, NjBachelor of Arts - Criminal Justice
Kean University
Union, Nj05.2025
Skills
- Team leadership
- Excel data analysis
- Proficient in Word
- Effective communication
- Team Collaboration
- Quick Learner
- Recordkeeping
- Creativity
- Proficient in negotiation techniques
- Critical Thinking
- Tolerance
- Administrative Support
- Public Speaking
- Problem-Solving
Accomplishments
- Contributed to the Hispanic Society’s ASSTP program, which aimed to enhance cultural awareness and foster community engagement, ultimately helping to strengthen community ties.
- Played an active role in the Hispanic Society’s 2020 Centennial Scholarship initiative, which supported students in achieving their educational aspirations and making higher education more accessible.
- Achieved Dean’s List at Kean University for Fall 2024, demonstrating strong academic performance and commitment to excellence in studies.
- Engaged with the Kean Foundation in 2024, which further supported initiatives aimed at enriching the educational experience for students and promoting community development.
Languages
English, Proficient
Spanish, Native
Timeline
Intern
Passaic Police Department
09.2024 - 12.2024
Barista
Dunkin Donuts
05.2023 - Current
Shift leader
Walgreens
05.2022 - 06.2023
Bachelor of Arts - Criminal Justice
Kean University
Graduate -
Passaic High School