Yurislay Silva
Coral Springs,FL
Summary
Dynamic Bilingual Customer Service Representative with 7 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent English.
Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and customer service.
Overview
7
7
years of professional experience
Work History
Contract Processor
Interval Servicing
06.2016 - Current
- Inspected finished products for quality and adherence to customer specifications.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production
- Oversaw logistics and inventory management for storeroom.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Prepared and issued reports on contract performance and compliance.
- Negotiated and reviewed contracts to protect customer interests.
- Stored and filed contract documents in orderly, organized systems.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
Title Processor
Interval Servicing
06.2016 - Current
- Communicated with customers to resolve common title issues.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Received and processed paperwork for titles, legal documents.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Created legal documents such as deeds, and membership agreements based on title results.
Customer Service Representative
Interval Servicing
06.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL2023
GED -
Atlantic Technical College
Pompano Beach, FL08.2018
Skills
- Dependable and Responsible
- Planning and Coordination
- Written Communication
- Interpersonal Communication
- Multitasking Abilities
- Problem-Solving
- Analytical and Critical Thinking
- Organization and Time Management
Timeline
Contract Processor
Interval Servicing
06.2016 - Current
Title Processor
Interval Servicing
06.2016 - Current
Customer Service Representative
Interval Servicing
06.2016 - Current
Associate of Arts -
Broward College
GED -
Atlantic Technical College
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