Yurisleydys Nicolas
Hialeah,FL
Summary
Highly motivated and experienced bilingual receptionist with over 10 years in high-volume front desk management and customer service. Proficient in handling complex inquiries, coordinating high-stakes meetings, and maintaining detailed records. Known for a proactive problem-solving approach and exceptional ability to enhance operational efficiency. Fluent in English and Spanish, with a proven track record of fostering positive relationships with clients, the public, and colleagues.
Overview
10
10
years of professional experience
Work History
Receptionist
City of Hialeah Gardens
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated and documented high-level board and committee meetings.
- Oversaw the organization and presentation of the reception area, implementing streamlined processes for information display and office efficiency.
- Maintaining accurate records and ensuring timely deliveries.
- Entry and tracking of service requests from the public and city staff, enhancing response times and service quality.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Peabody Properties
12.2020 - 07.2022
- Administered lease renewals and processed complex lease and purchase applications.
- Supervised vehicle and tenant registration, maintaining up-to-date records and ensuring seamless access control for residential and commercial properties.
- Coordinated and executed high-profile meetings for conferences and board directors, including scheduling and logistics management.
- Implemented and managed access FOB programming, elevator reservations, and service request tracking, ensuring efficient building operations.
- Addressed tenant issues promptly and professionally,fostering a positive living environment and enhancing tenant satisfaction.
Receptionist
Bullet Line
04.2019 - 03.2020
- Managed the preparation and proofreading of critical documents, including thank-you letters and mailing lists, ensuring accuracy and professionalism.
- Directed incoming and outgoing communications and visitor management, maintaining a polished and organized front desk environment.
- Informed staff members of visitor arrivals, ensuring timely and efficient meetings and interactions.
- Oversaw the front desk area's security and telecommunications systems, maintaining a secure and well-organized environment.
- Addressed visitor questions provided accurate and relevant information to ensure a positive experience and smooth communication flow.
Customer Service Administrator
Performance Team
08.2016 - 01.2018
- Enhanced customer service department efficiency by managing order processing, carrier follow-ups, and appointment scheduling.
- Conducted data entry, document printing, labeling, and ticketing with a focus on precision and timely execution.
- Effectively prioritized tasks and consistently met deadlines within specified time constraints.
- Coordinated with carriers including FedEx, UPS, USPS, and Road Runner to place and track orders, ensuring timely and accurate deliveries.
Front Desk Coordinator
Pamela Pen Well
09.2014 - 03.2016
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured the front-desk area remained clean, spacious, and presentable.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Education
High School Diploma -
Miami Springs Senior High School Adult
Miami Springs, FL2015
Skills
- Administrative Expertise : Advanced organizational and multitasking skills, with a strong focus on operational efficiency and process improvement
- Communication :Excellent verbal and written communication skills in both English and Spanish,with a demonstrated ability to engage effectively with diverse audiences
- Technical Proficiency : Proficient in office software, Microsoft, data entry, and various administrative tools
- Customer Service Excellence : Proven track record in delivering exceptional customer service, with a commitment to resolving issues and exceeding client expectations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
City of Hialeah Gardens
01.2022 - Current
Receptionist
Peabody Properties
12.2020 - 07.2022
Receptionist
Bullet Line
04.2019 - 03.2020
Customer Service Administrator
Performance Team
08.2016 - 01.2018
Front Desk Coordinator
Pamela Pen Well
09.2014 - 03.2016
High School Diploma -
Miami Springs Senior High School Adult
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