Yurissa Marquez
Long Beach,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
New Era Metals
06.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Provided confidential administrative and office support under the direction of a department head.
- Managed calenders, visitors and appointments
- Received and responded to routine correspondence following established procedures not requiring management review
Leasing Consultant
Greystar Property Management
01.2023 - 03.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Bank Teller
JPMorgan Chase
01.2021 - 05.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
No Degree - Nursing Administration
Moreno Valley College
Moreno Valley, CAHigh School Diploma -
Moreno Valley High School
Moreno Valley, CA06.2013
Skills
- Mail Management
- Telephone Reception
- Microsoft Office
- Administrative Support
- Database Entry
- Recordkeeping and File Management
Timeline
Leasing Consultant
Greystar Property Management
01.2023 - 03.2023
Administrative Assistant
New Era Metals
06.2022 - 08.2023
Bank Teller
JPMorgan Chase
01.2021 - 05.2021
No Degree - Nursing Administration
Moreno Valley College
High School Diploma -
Moreno Valley High School
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